FAQs & Troubleshooting
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321 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 3How to identify your Operating System (OS).
- 4I cannot install Brother drivers on Debian 10 or later (Linux)
- 5The printer status is Offline or Paused.
- 6One or more of my colors are not printing (blank). What can I do?
- 7Paper Jam
- 8Replace Ink
- 9Wireless setup is requesting a WPS PIN to complete the setup
- 10Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 11Load paper in the paper tray
- 12Delete a network scanner entry. (Linux)
- 13I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 14When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 15Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 16Scan and save a document in PDF format (Scan to File)
- 17I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 18I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 19Cannot print after a Windows 10 update (June 2020)
- 20When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 21I cannot save a file downloaded from the Brother support website (For Windows)
- 22Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 23Load photo paper into my machine.
- 24Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 25Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 26I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 27Discover the MAC address of the Brother network card
- 28The edge of glossy paper is smudged.
- 29Can I print from and scan to iPhone, iPod touch and iPad?
- 30When I try to scan a document using ScanSoft™ PaperPort™ 11SE, I can not scan from the ADF (automatic document feeder) with WIA driver.
- 31I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 32When I print photos, the color quality is not good.
- 33Print using only the black ink cartridge when the Color cartridges have run out.
- 34I'm using Windows Vista and trying to use a network connected Brother machine. However, I cannot see the machine in the Network Explorer. What should I do?
- 35I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.
- 36I cannot use the "Modules Update" button on Web BRAdmin.
- 37Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 38When scanning to OCR from Brother Control Center3, the OCR application doesn't launch. I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 39What is Distinctive Ring and how do I program it?
- 40What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 41What is the BRAdmin Professional software used for?
- 42Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 43Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 44I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 45My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 46My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 47The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 48I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 49Install PaperPort™ 12SE / 14SE onto Windows 10.
- 50A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.