FAQs & Troubleshooting
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321 Results
- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 3Can I print from or scan to Android™ Smartphone?
- 4Load paper in the paper tray
- 5One or more of my colors are not printing (blank). What can I do?
- 6Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 7Change the printer driver settings (Windows/macOS)
- 8Can I use voice mail on the same line as my Brother machine?
- 9How do I load envelopes into my machine?
- 10What is Distinctive Ring and how do I program it?
- 11Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 12Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 13Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 14Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 15Ink Low
- 16Print using only the black ink cartridge when the Color cartridges have run out.
- 17Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 18Replace Ink
- 19Confirm that a FAX I sent was received correctly.
- 20I cannot save a file downloaded from the Brother support website (For Windows)
- 21The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 22Protect your Brother machine against unauthorised access over the network
- 23Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 24How do I store Speed Dial numbers on my Brother machine for easy dialing?
- 25My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 26I'm using Macintosh. What is the PreScan option used for?
- 27I cannot install Brother drivers on Debian 10 or later (Linux)
- 28I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 29I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 30ControlCenter3 displays a blank screen at startup (Windows)
- 31I cannot find some option in the Printing preferences. (For Windows)
- 32What is Brother iPrint&Scan?
- 33I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 34Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 35Can I print from and scan to iPhone, iPod touch and iPad?
- 36I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 37What do the messages "NG" or "Poor Line Condition" on the Transmission Verifieation Report mean?
- 38Print the Network Configuration List
- 39I cannot print from my computer via USB.
- 40I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 41My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 42Delete print jobs from the print queue.
- 43The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 44A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 45Load photo paper into my machine.
- 46I still receive the error message "Paper Jam" after I removed the jammed paper.
- 47How to identify your Operating System (OS).
- 48I am unable to change my Brother machine's Receive Mode.
- 49Stop my Brother machine from automatically redialing a number.
- 50How do I know which side up my photo paper should be in the tray?