FAQs & Troubleshooting
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- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2REPLACE DRUM
- 3I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 4Wrinkles or creases
- 5Curled (video instructions available)
- 6I cannot print using my Brother machine on a wireless network (Mac)
- 7Check Connection
- 8Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 9JAM TRAY 1
- 10Black toner marks across the page
- 11Reset the network settings to the factory default
- 12Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 13Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 14The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 15Print on envelopes, labels, or thick paper from the manual feed slot.
- 16JAM INSIDE
- 17White lines down the page
- 18Reset the network settings to the factory default (video instructions).
- 19Reset the network settings to the factory default (video instructions available)
- 20Replace Toner
- 21Protect your Brother machine against unauthorised access over the network
- 22I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 23Can I print from or scan to Android™ Smartphone?
- 24Toner Low or Prepare New Toner Cartridge
- 25Out of Memory
- 26I cannot print using my Brother machine on a wireless network (Windows)
- 27How to identify your Operating System (OS).
- 28Print both sides of paper or a booklet automatically
- 29How do I forward a fax to another fax machine when my machine has a mechanical problem?
- 30White spots or black spots at 94 mm (3.7 in.) intervals
- 31Jam Rear
- 32Ghost
- 33I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 34I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 35The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 36Use the Universal Printer Driver for BR-Script. (PostScript language emulation)
- 37Can I print from and scan to iPhone, iPod touch and iPad?
- 38Print Unable
- 39Scan multiple pages into one file instead of each scan being saved as a separate file.
- 40Transfer faxes to the PC when my machine has a mechanical problem
- 41Page skewed
- 42Wireless setup is requesting a WPS PIN to complete the setup
- 43When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 44What is Toner Continue Mode?
- 45How do I make my copied images look sharper and more vivid? (Copy Contrast)
- 46Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 47Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 48Can I use voice mail on the same line as my Brother machine?
- 49White lines, bands or ribbing across the page
- 50Faint