FAQs & Troubleshooting
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307 Results
- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3I am using Windows. When I print a document, the printed page is blank. What should I do?
- 4I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 5Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 6Pre-Required Procedures (Linux)
- 7The printer status is Offline or Paused.
- 8Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 9Can I use voice mail on the same line as my Brother machine?
- 10Can I print from or scan to Android™ Smartphone?
- 11The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 12Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 13The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 14Discover the MAC address of the Brother network card
- 15Can I print from and scan to iPhone, iPod touch and iPad?
- 16Transfer faxes to the PC when my machine has a mechanical problem
- 17Wireless setup is requesting a WPS PIN to complete the setup
- 18A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 19Print a web page from iPrint&Scan when using an Android™ mobile device.
- 20I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 21I cannot print using my Brother machine on a wireless network (Windows)
- 22Enable the Brother machine's network interface.
- 23Use the Universal Printer Driver for BR-Script. (PostScript language emulation)
- 24I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 25Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 26I cannot print using my Brother machine on a wireless network (Mac)
- 27Configure a cover page for PC-FAX.
- 28Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?
- 29Store numbers on my Brother machine for easy dialing.
- 30When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 31When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 32When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 33Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 34Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 35Can I use AirPrint with my Brother machine?
- 36Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 37Locate files scanned with ControlCenter2 (For Macintosh)
- 38I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 39How do I make my copied images look sharper and more vivid? (Copy Contrast)
- 40Scan and save a document in PDF format (Scan to File)
- 41I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 42How do I forward a fax to another fax machine when my machine has a mechanical problem?
- 43Can I confirm that the FAX was sent correctly?
- 44What is MFL-Pro Suite Software?
- 45Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 46Scan using XSane or GIMP (Linux)
- 47Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 48Change the printer driver settings (Windows/macOS)
- 49I cannot find the Address Book menu in the Fax Settings or Fax section in a Web Browser or the Remote Setup Program.
- 50I am asked to enter a password when starting the Remote Setup application. What is the password?