FAQs & Troubleshooting
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296 Results
- 1The printer status is Offline or Paused.
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3How can I change the print resolution?
- 4I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 5I'm using Macintosh. What is the PreScan option used for?
- 6I'm using Windows® NT4/ 2000 and Windows® XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 7How do I clean white or black spots on printed documents?
- 8I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 9I still receive the error message "Change Drum Soon" after I replace the drum unit with a new one.
- 10When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 11I cannot install Brother drivers on Debian 10 or later (Linux)
- 12What driver package format is supported by my Linux distribution?
- 13ControlCenter3 displays a blank screen at startup (Windows)
- 14How to identify your Operating System (OS).
- 15Load envelopes, labels, or thick paper into the manual feed slot.
- 16Which E-mail packages are compatible with ControlCenter3?
- 17How do I adjust the settings of the ring volume, beeper volume and speaker volume on my Brother machine?
- 18What is the default user name and password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 19Scan to Email does not work with Outlook2003 or Outlook2007. What can I do? (For ControlCenter3 Users)
- 20I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 21I'm scanning multiple pages to be emailed to one email address using Scan to Email from the Brother Control Center 2.0. An email message is being created for each page.
- 22I want to print using CUPS while keeping SELinux enabled. (Linux)
- 23Pre-Required Procedures (Linux)
- 24I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 25I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 26I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 27I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 28I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 29The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 30"Paper Jam Tray" error appears on the LCD. What should I do?
- 31How do I factory reset the print server?
- 32Load paper.
- 33I cannot scan when using SELinux (Security-Enhanced Linux)
- 34What is the Network Shared printing?
- 35When I scan a document using ControlCenter, the scanned file size is too big.
- 36How do I know which receive mode to select?
- 37I am experiencing problems sending a fax, what can I do?
- 38The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 39Replace the drum unit.
- 40Replace the toner cartridge
- 41Cannot print after a Windows 10 update (June 2020)
- 42The driver installation finished successfully but I cannot print. (Linux)
- 43Firewall port requirements of the Scan Key Tool (Linux)
- 44How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 45Can I print from or scan to Android™ Smartphone?
- 46Can I print from and scan to iPhone, iPod touch and iPad?
- 47The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 48Scan and save a document in PDF format (Scan to File)
- 49When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 50How do I load legal size paper in the paper tray?