FAQs & Troubleshooting
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316 Results
- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2Replace Toner
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 4What is Brother iPrint&Scan?
- 5Setup and use Brother PC-FAX receiving
- 6I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 7JAM DUPLEX
- 8REPLACE DRUM
- 9Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 10How to identify your Operating System (OS).
- 11Can I print from or scan to Android™ Smartphone?
- 12Can I print from and scan to iPhone, iPod touch and iPad?
- 13Set up my Brother machine's automatic 2-sided(duplex) or booklet print.
- 14Scan multiple pages into one file instead of each scan being saved as a separate file.
- 15MANUAL FEED
- 16Curled (video instructions available)
- 17JAM INSIDE
- 18JAM TRAY 1
- 19Confirm that a FAX I sent was received correctly
- 20I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 21I cannot install Brother drivers on Debian 10 or later (Linux)
- 22I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 23Pre-Required Procedures (Linux)
- 24When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 25When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 26Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 27Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 28The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 29Set up my Brother machine to forward the received faxes to another location.
- 30Can I use voice mail on the same line as my Brother machine?
- 31I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes.
- 32Document Jam
- 33Wrinkles or creases
- 34Page skewed
- 35The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 36Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 37Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 38Program my Brother machine to automatically dial a predefined number before every fax number I dial.
- 39Out of Memory
- 40What is Distinctive Ring and how do I program it?
- 41My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 42What driver package format is supported by my Linux distribution?
- 43Print command (LPR) (Linux)
- 44Check Connection
- 45Duplex Copy (1-sided to 2-sided)
- 46Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 47Poor fixing
- 48White spots or black spots at 94 mm (3.7 in.) intervals
- 49Toner specks
- 50White lines, bands or ribbing across the page