FAQs & Troubleshooting
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261 Results
- 101/06/2023Delete print jobs from the print queue.
- 216/05/2023I cannot print from my computer via USB.
- 309/05/2023Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 426/04/2023I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 510/04/2023The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 627/03/2023"Offline" appears on the Status Monitor.
- 727/03/2023Install the built-in drivers (For Windows 8 and Windows 10)
- 827/03/2023Change the printer driver settings (Windows/macOS)
- 927/03/2023The printer status is Offline or Paused.
- 1024/03/2023Open the Status Monitor
- 1117/03/2023I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 1217/03/2023I can print but cannot scan via network. (For Windows)
- 1317/03/2023Open the "Scanners and Cameras" and Properties.
- 1414/02/2023Scan and save a document in PDF format (Scan to File)
- 1514/02/2023Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 1614/02/2023Scan a document in Windows 8 and Windows 10.
- 1714/02/2023I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 1819/12/2022Can I use non-Brother or third party supplies with the Brother machine?
- 1913/12/2022How to identify your Operating System (OS).
- 2016/11/2022Paper size settings are unavailable when I print from OpenOffice (Linux)
- 2115/11/2022Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 2231/10/2022Which E-mail packages are compatible with ControlCenter3?
- 2331/10/2022I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 2431/10/2022I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 2524/10/2022I am experiencing problems sending a fax, what can I do?
- 2617/10/2022Send a fax using PC-FAX with LPD/LPRng (Linux)
- 2712/10/2022Scan a document into ScanSoft™ PaperPort™ 11SE
- 2811/10/2022When I scan a document using ControlCenter, the scanned file size is too big.
- 2926/09/2022When I install the drivers, Norton AntiVirus displays a Security Alert that a medium risk application "[file name].exe is attempting to connect to a DNS server".
- 3020/09/2022I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 3112/09/2022I am sharing my Brother machine from my Windows XP computer and other Windows users are not able to print.
- 3206/09/2022Configure and use PC-FAX (CUPS) (Linux)
- 3305/09/2022I am using Windows. When I print a document, the printed page is blank. What should I do?
- 3430/08/2022I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 3522/08/2022Configure the Scan to Email Feature (Linux)
- 3609/08/2022I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 3708/08/2022The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 3803/08/2022"Scan to E-mail" defaults to Microsoft® Outlook Express. How can I change it to Microsoft® Outlook?
- 3926/07/2022The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 4026/07/2022Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 4126/07/2022Configure and use the Scan Key Tool (Linux)
- 4220/07/2022Uninstall the drivers. (Mac OS X 10.5)
- 4330/06/2022I can print but cannot scan via network. (For Mac)
- 4423/06/2022I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 4518/05/2022Locate files scanned with ControlCenter3 (For Windows)
- 4609/05/2022My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 4727/04/2022Uninstall the drivers. (Mac OS X 10.6 or greater)
- 4820/04/2022The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 4907/04/2022How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 5001/04/2022Check the kind of scanner driver installed by connecting the USB/ Parallel cable.