FAQs & Troubleshooting
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262 Results
- 1How do I adjust my Brother machine's Sleep Mode setting?
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 4When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 5Scan and save a document in PDF format (Scan to File)
- 6How do I clean white or black spots on printed documents?
- 7When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 8I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 9What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 10Pre-Required Procedures (Linux)
- 11The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 12The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 13Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 14I cannot save a file downloaded from the Brother support website (For Windows)
- 15How to identify your Operating System (OS).
- 16I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 17Is my Brother machine compatible with Windows Vista?
- 18Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 19I cannot install Brother drivers on Debian 10 or later (Linux)
- 20I still receive the error message "Replace Drum", "Drum End Soon", "Drum Near End", or "Drum Stop" after I replace the drum unit with a new one.
- 21I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 22The printer status is Offline or Paused.
- 23I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 24I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 25Transfer faxes to the PC when my machine has a mechanical problem
- 26How do I forward a fax to another fax machine when my machine has a mechanical problem?
- 27I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 28Protect your Brother machine against unauthorised access over the network
- 29The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 30How do I make my copied images look sharper and more vivid? (Copy Contrast)
- 31I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 32When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 33When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 34The message "Poor Line Condition" or "NG" appears on the Transmission Verification Report when I try to send a fax.
- 35What is the recommended paper?
- 36I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 37Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 38Cannot print after a Windows 10 update (June 2020)
- 39Delete print jobs from the print queue.
- 40Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 41I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 42Locate files scanned with ControlCenter2 (For Macintosh)
- 43Locate files scanned with ControlCenter3 (For Windows)
- 44I cannot find the Address Book menu in the Fax Settings or Fax section in a Web Browser or the Remote Setup Program.
- 45I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 46What is the BRAdmin Professional software used for?
- 47I cannot print from my computer via USB.
- 48What driver package format is supported by my Linux distribution?
- 49The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 50The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.