FAQs & Troubleshooting
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290 Results
- 1The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 2I cannot save a file downloaded from the Brother support website (For Windows)
- 3Scan and save a document in PDF format (Scan to File)
- 4I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 5Load paper.
- 6I still receive the error message "Change Drum Soon" after I replace the drum unit with a new one.
- 7Can I set my Brother machine to forward the faxes I receive to another location?
- 8Does NC-2200w work with Windows Vista?
- 9I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 10I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 11Cannot print after a Windows 10 update (June 2020)
- 12Download a file from the "Downloads" section and save it to Windows 8 computer.
- 13The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 14I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 15I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 16Scan to Email does not work with Outlook2002, Outlook2003 or Outlook2007. What can I do?
- 17I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 18Install the built-in drivers (For Windows 8 and Windows 10)
- 19Can I print from and scan to iPhone, iPod touch and iPad?
- 20When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 21Load envelopes, labels, or thick paper into the manual feed slot.
- 22I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 23My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting a PC. What can I do?
- 24What is Distinctive Ring and how do I program it?
- 25I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 26I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 27Delete print jobs from the print queue.
- 28The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 29Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 30The paper is skewed when it's printed.
- 31I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 32"Paper Jam Tray" error appears on the LCD. What should I do?
- 33I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 34Can I print using the IPP protocol on Windows XP?
- 35I'm using Macintosh®. What are the settings in the Scanner window used for?
- 36I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 37The printer status is Offline or Paused.
- 38What is the default user name and password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 39Scan a document using "Scanner and Camera Wizard" in Windows XP
- 40Scan a document from a Windows XP application
- 41What are the recommended specifications for the paper I should use on my product?
- 42My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 43My Brother machine misfeeds paper.
- 44My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 45I cannot install Brother drivers on Debian 10 or later (Linux)
- 46Pre-Required Procedures (Linux)
- 47How to identify your Operating System (OS).
- 48Can I print from or scan to Android™ Smartphone?
- 49I cannot print from my computer via USB.
- 50The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.