FAQs & Troubleshooting
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288 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 3What driver package format is supported by my Linux distribution?
- 4Can I print using the IPP protocol on Windows XP?
- 5I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 6I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 7Delete print jobs from the print queue.
- 8How to identify your Operating System (OS).
- 9I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 10What is Distinctive Ring and how do I program it?
- 11Pre-Required Procedures (Linux)
- 12I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 13How do I check if the MFC has faxes in its memory?
- 14My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting a PC. What can I do?
- 15Load paper.
- 16The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 17When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 18When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 19Can I print from or scan to Android™ Smartphone?
- 20Scan and save a document in PDF format (Scan to File)
- 21How do I load legal size paper in the paper tray?
- 22How can I improve poor print quality ?
- 23I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 24I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 25Change the printer driver settings (Windows/macOS)
- 26The printer status is Offline or Paused.
- 27Scan to Email does not work with Outlook2003 or Outlook2007. What can I do? (For ControlCenter3 Users)
- 28I'm using Voice Over Internet Protocol (VoIP) and am having problems sending faxes.
- 29When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 30How do I check if the MFC has faxes in its memory when it has a mechanical problem?
- 31When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 32The link icon for Outlook Express is not displayed in PaperPort®. What should I do?
- 33Can I use non-Brother or third party supplies with the Brother machine?
- 34I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 35When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 36Install the built-in drivers (For Windows 8 and Windows 10)
- 37Scan a document in Mac OS X 10.7.
- 38How do I clean the corona wire?
- 39Cannot print after a Windows 10 update (June 2020)
- 40Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 41How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 42Open the Control Panel (For Windows)
- 43What is the difference between the toner cartridge and the drum unit?
- 44I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 45I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 46Scan multiple pages into one file instead of each scan being saved as a separate file.
- 47I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 48Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?
- 49I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 50Which E-mail packages are compatible with ControlCenter2?(For Windows 2000/XP)