FAQs & Troubleshooting
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224 Results
- 1Scan and save a document in PDF format (Scan to File)
- 2How do I adjust my Brother machine's Sleep Mode setting?
- 3The printer status is Offline or Paused.
- 4How to identify your Operating System (OS).
- 5Can I print from or scan to Android™ Smartphone?
- 6I cannot save a file downloaded from the Brother support website (For Windows)
- 7I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 8I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 9I cannot find some option in the Printing preferences. (For Windows)
- 10Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 11Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 12I cannot send a fax using PC-FAX (Windows 10)
- 13The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 14I cannot install Brother drivers on Debian 10 or later (Linux)
- 15What driver package format is supported by my Linux distribution?
- 16Can I print from and scan to iPhone, iPod touch and iPad?
- 17Delete print jobs from the print queue.
- 18Can I use AirPrint with my Brother machine?
- 19I still receive the error message "Replace Drum", "Drum End Soon", "Drum Near End", or "Drum Stop" after I replace the drum unit with a new one.
- 20Change the printer driver settings (Windows/macOS)
- 21I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 22Store numbers on my Brother machine for easy dialing.
- 23How do I clear paper jams at the back of the machine?
- 24How do I clear paper jams inside the machine?
- 25Replace the drum unit.
- 26Configure a cover page for PC-FAX.
- 27The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 28The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 29Can I set my Brother machine to forward the faxes I receive to another location?
- 30Can I use voice mail on the same line as my Brother machine?
- 31Is my Brother machine compatible with Windows Vista?
- 32Scan a document from a Windows XP application
- 33How do I clean white or black spots on printed documents?
- 34Can I use non-Brother or third party supplies with the Brother machine?
- 35Check the firmware version.
- 36Verify if the Brother machine has a dial tone
- 37ControlCenter3 displays a blank screen at startup (Windows)
- 38Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 39Download a file from the "Downloads" section and save it to Windows 8 computer.
- 40The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 41The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 42I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 43How do I make my copied images look sharper and more vivid? (Copy Contrast)
- 44Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 45I can receive a fax, but cannot receive a telephone call.
- 46The paper is skewed when it's printed.
- 47"Scan to E-mail" defaults to Microsoft® Outlook Express. How can I change it to Microsoft® Outlook?
- 48When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 49When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 50Scan multiple pages into one file instead of each scan being saved as a separate file.