FAQs & Troubleshooting
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- 1How do I adjust my Brother machine's Sleep Mode setting?
- 2Scan and save a document in PDF format (Scan to File)
- 3How do I clean white or black spots on printed documents?
- 4How to identify your Operating System (OS).
- 5Scan multiple pages into one file instead of each scan being saved as a separate file.
- 6Pre-Required Procedures (Linux)
- 7I cannot save a file downloaded from the Brother support website (For Windows)
- 8Change the printer driver settings (Windows/macOS)
- 9I cannot install Brother drivers on Debian 10 or later (Linux)
- 10Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 11When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 12Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 13I cannot find some option in the Printing preferences. (For Windows)
- 14Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 15The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 16The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 17I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 18What is the recommended paper?
- 19What is the difference between the toner cartridge and the drum unit?
- 20The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 21Can I use AirPrint with my Brother machine?
- 22How do I make my faxed documents lighter or darker? (Fax Contrast)
- 23When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 24How do I clean the corona wire?
- 25When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 26I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 27I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 28When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 29Can I print from or scan to Android™ Smartphone?
- 30I cannot print from my computer via USB.
- 31Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 32The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 33I still receive the error message "Replace Drum", "Drum End Soon", "Drum Near End", or "Drum Stop" after I replace the drum unit with a new one.
- 34Cancel a fax that is currently being sent from my Brother machine.
- 35Configure a cover page for PC-FAX.
- 36The printer status is Offline or Paused.
- 37Can I set my Brother machine to forward the faxes I receive to another location?
- 38What is Distinctive Ring and how do I program it?
- 39When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 40The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 41Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 42Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 43How do I use my Outlook contacts with my Brother PC-Fax? (import)
- 44My Brother machine misfeeds paper.
- 45How do I clean the scanner to improve the copy or fax quality?
- 46I'm using Windows. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC.
- 47I am unable to print from a client PC to a printer on a print server. (Linux)
- 48Install the built-in drivers (For Windows 8 and Windows 10)
- 49Locate files scanned with ControlCenter2 (For Macintosh)
- 50Can I print from and scan to iPhone, iPod touch and iPad?