FAQs & Troubleshooting
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278 Results
- 1The printer status is Offline or Paused.
- 2How to identify your Operating System (OS).
- 3How do I clean white or black spots on printed documents?
- 4Pre-Required Procedures (Linux)
- 5Can I print from and scan to iPhone, iPod touch and iPad?
- 6My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy. What can I do?
- 7The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 8When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 9I'm using Windows® NT4/ 2000 and Windows® XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 10What is the BRAdmin Professional software used for?
- 11Scan and save a document in PDF format (Scan to File)
- 12I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 13I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 14I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 15What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 16When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 17My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 18I cannot install Brother drivers on Debian 10 or later (Linux)
- 19How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 20The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 21I still receive the error message "Change Drum Soon" after I replace the drum unit with a new one.
- 22The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 23Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 24The paper is skewed when it's printed.
- 25I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 26Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?
- 27I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 28I'm trying to scan through the Citrix Presentation Server™ 4.0. What should I note?
- 29I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 30I'm using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware" and I am unable to print. What can I do?
- 31I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 32When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 33What are the recommended specifications for the paper I should use on my product?
- 34Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 35Change Drum Soon
- 36The link icon for Outlook Express is not displayed in PaperPort®. What should I do?
- 37My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting a PC. What can I do?
- 38I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 39How do I factory reset the print server?
- 40I'm using Macintosh®. What are the settings in the Scanner window used for?
- 41When printing with monochrome laser printer, the print position shifts. (Linux)
- 42I am sharing my Brother machine. I can print but cannot scan.
- 43Why does my computer become unresponsive when using the USB interface to connect the Brother machine?
- 44When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 45I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 46Large characters are printed incorrectly. (Linux)
- 47Send a fax using PC-FAX with LPD/LPRng (Linux)
- 48I want to print using CUPS while keeping SELinux enabled. (Linux)
- 49Firewall port requirements of the Scan Key Tool (Linux)
- 50Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)