FAQs & Troubleshooting
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292 Results
- 1The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 2I cannot install Brother drivers on Debian 10 or later (Linux)
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 4I cannot save a file downloaded from the Brother support website (For Windows)
- 5The edge of glossy paper is smudged.
- 6How to identify your Operating System (OS).
- 7One or more of my colors are not printing (blank). What can I do?
- 8Cannot print after a Windows 10 update (June 2020)
- 9Download a file from the "Downloads" section and save it to Windows 8 computer.
- 10Install the built-in drivers (For Windows 8 and Windows 10)
- 11Can I print from or scan to Android™ Smartphone?
- 12The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 13I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 14I cannot print using my Brother machine on a wireless network (Windows)
- 15Delete print jobs from the print queue.
- 16I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 17Improve the quality of the images from my Brother machine's PhotoCapture Center.
- 18Change the printer driver settings (Windows/macOS)
- 19The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 20How do I clear Machine Error 46?
- 21Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 22I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 23I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 24I cannot use the "Modules Update" button on Web BRAdmin.
- 25When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 26How do I clear the message "PAPER JAM" from the display?
- 27Open the Control Panel (For Windows)
- 28I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 29I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 30My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 31Wireless setup is requesting a WPS PIN to complete the setup
- 32Pre-Required Procedures (Linux)
- 33When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 34The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 35Locate files scanned with ControlCenter3 (For Windows)
- 36Can I print from and scan to iPhone, iPod touch and iPad?
- 37How do I know which side up my photo paper should be in the tray?
- 38The printer status is Offline or Paused.
- 39Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 40Can I print a report that will show all of my Speed Dial and Group numbers?
- 41I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 42Can I use voice mail on the same line as my Brother machine?
- 43I updated the Web BRAdmin and cannot enable the logging function.
- 44I'm using Windows Vista and trying to use a network connected Brother machine. However, I cannot see the machine in the Network Explorer. What should I do?
- 45I cannot remove red-eye.
- 46When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 47When I print, the pages are smudged with ink. What should I do?
- 48Where is the USB port on the machine?
- 49When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 50Why do the color ink cartridges run out of ink even though I never or rarely print in color?