FAQs & Troubleshooting
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304 Results
- 1What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 2How do I know which side up my photo paper should be in the tray?
- 3When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 4How do I load paper?
- 5Can I use voice mail on the same line as my Brother machine?
- 6I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 7The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 8Can I print from or scan to Android™ Smartphone?
- 9How do I adjust the settings of the ring volume, beeper volume and speaker volume on my Brother machine?
- 10I'm using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware" and I am unable to print. What can I do?
- 11Can I confirm that the FAX was sent correctly?
- 12I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 13How do I set a password on my Brother network card?
- 14A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 15Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 16I cannot save a file downloaded from the Brother support website (For Windows)
- 17How to identify your Operating System (OS).
- 18The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 19When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 20I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected. What can I do?
- 21I am using Voice Over Internet Protocol (VoIP) and I'm having problems sending faxes.
- 22When scanning to OCR from PaperPort® SE, the following error message appears: "System error incurred in external ink module EZText.g32. The OCR server is unable to process the document". I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 23Where is the USB port on the machine?
- 24What kind of Media Adapter can I use?
- 25When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 26Why can't I print when an ink cartridge is empty?
- 27I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 28Set up your Brother machine on a wireless network.
- 29I'm using Mac OS X 10.5. When trying to scan using the Brother ControlCenter2 with the USB interface, the ControlCenter2 screen will close. What should I do?
- 30I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 31What driver package format is supported by my Linux distribution?
- 32Download a file from the "Downloads" section and save it to Windows 8 computer.
- 33The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 34The printer status is Offline or Paused.
- 35Scan and save a document in PDF format (Scan to File)
- 36I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 37Scan multiple pages into one file instead of each scan being saved as a separate file.
- 38I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 39I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 40Scan an image and insert it into an Office 2007 application. (For Windows Vista or later)
- 41"How do I clear the message Unable to..." ( "Unable to Change" "Unable to Clean" "Unable to Init" "Unable to Print" "Unable to Scan" )?
- 42How do I factory reset the print server?
- 43Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 44The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 45I'm having difficulty reading the information displayed on my Brother machine's LCD.
- 46When printing from my Apple Mac OS X, the print is coming out mirrored.
- 47When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 48What is the "Station ID" and how do I set it?
- 49I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 50Wireless setup is requesting a WPS PIN to complete the setup