FAQs & Troubleshooting
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- 1I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 4The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 5Does NC-2200w work with Windows Vista?
- 6I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 7When I print, the pages are smudged with ink. What should I do?
- 8I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 9The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 10I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 11Can I print using only the black ink cartridge when the Color cartridges have run out?
- 12Can I confirm that the FAX was sent correctly?
- 13Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 14How do I know the current network configuration?
- 15I cannot install Brother drivers on Debian 10 or later (Linux)
- 16What driver package format is supported by my Linux distribution?
- 17Pre-Required Procedures (Linux)
- 18I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 19Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 20I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 21The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 22I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 23I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes. What can I do?
- 24When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 25I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 26I am having issues with the paper feed. What can I do?
- 27When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 28I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 29I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 30When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 31I'm using Macintosh®. What are the settings in the Scanner window used for?
- 32How do I make a copy on my Brother machine?
- 33My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 34When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 35Delete print jobs from the print queue.
- 36Download a file from the "Downloads" section and save it to Windows 8 computer.
- 37How to identify your Operating System (OS).
- 38Can I print from and scan to iPhone, iPod touch and iPad?
- 39Can I remotely access my Brother machine to listen to my voice messages and forward my faxes to another machine?
- 40I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 - 10.8)
- 41I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 42Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 43When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 44Scan multiple pages into one file instead of each scan being saved as a separate file.
- 45Scan to Email does not work with Outlook2003 or Outlook2007. What can I do? (For ControlCenter3 Users)
- 46Can I use voice mail on the same line as my Brother machine?
- 47I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 48I'm using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware" and I am unable to print. What can I do?
- 49Which E-mail packages are compatible with ControlCenter3?
- 50When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?