FAQs & Troubleshooting
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327 Results
- 1Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 2Print using only the black ink cartridge when the Color cartridges have run out.
- 3I cannot install Brother drivers on Debian 10 or later (Linux)
- 4What driver package format is supported by my Linux distribution?
- 5Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 6Paper jams or ink trace (smudges) occur when feeding A3 paper.
- 7Can I use voice mail on the same line as my Brother machine?
- 8Scan multiple pages into one file instead of each scan being saved as a separate file.
- 9Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 10Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 11The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 12Can I print from and scan to iPhone, iPod touch and iPad?
- 13My documents are not feeding through the Automatic Document Feeder when I try to send a fax, scan to the PC, or make a copy.
- 14Replace Ink
- 15The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 16Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 17When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 18Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 19Pre-Required Procedures (Linux)
- 20The printer status is Offline or Paused.
- 21Scan and save a document in PDF format (Scan to File)
- 22One or more of my colors are not printing (blank). What can I do?
- 23I cannot send a fax using PC-FAX (Windows 10)
- 24When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 25Delete print jobs from the print queue.
- 26Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 27Configure a cover page for PC-FAX.
- 28Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 29I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 30Scan a document in Mac OS X 10.7.
- 31Why doesn't the machine answer when receiving a call?
- 32I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 33Load paper in the paper tray
- 34I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 35Can I view or edit documents on my Android™ mobile device that were scanned from my Brother machine?
- 36The ink cartridges run out very quickly. Is there any reason for that?
- 37Scan a document into ScanSoft™ PaperPort™ 11SE
- 38Paper size settings are unavailable when I print from OpenOffice (Linux)
- 39Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 40Print command (LPR) (Linux)
- 41I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 42I cannot save a file downloaded from the Brother support website (For Windows)
- 43I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 44How to identify your Operating System (OS).
- 45When I try to scan a document using ScanSoft™ PaperPort™ 11SE, I can not scan from the ADF (automatic document feeder) with WIA driver.
- 46I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 47How do I make copies using my Brother machine?
- 48I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 49Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 50I am using Scan to Email (E-mail server) function to send a scanned document directly to an E-mail address. Since our provider requires an authentication for the SMTP server, I am not able to use this function anymore.