FAQs & Troubleshooting
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271 Results
- 1The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 2I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 3What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 4Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 5The link icon for Outlook Express is not displayed in PaperPort®. What should I do?
- 6I can not install/uninstall the driver when a CompactFlash®, SmartMedia®, Memory Stick®, xD-Picture Card™, Secure Digital™ card is installed into the media slot. What can I do?
- 7My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 8My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 9Can I print from or scan to Android™ Smartphone?
- 10Does NC-2200w work with Windows Vista?
- 11One or more of my colors are not printing (blank). What can I do?
- 12How do I clear Machine Error 46?
- 13Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 14Scan to Email does not work with Outlook2002, Outlook2003 or Outlook2007. What can I do?
- 15Why does the LCD on my machine say 'INK EMPTY' when there is still Ink remaining?
- 16Can third party ink be used to refill the ink cartridges?
- 17I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 18I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 19When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 20What driver package format is supported by my Linux distribution?
- 21Delete print jobs from the print queue.
- 22Download a file from the "Downloads" section and save it to Windows 8 computer.
- 23The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 24How to identify your Operating System (OS).
- 25The edge of glossy paper is smudged.
- 26Can I print from and scan to iPhone, iPod touch and iPad?
- 27I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 28When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 29I'm using Mac OS® X. I cannot locate my Brother machine from "Printer Setup Utility" or the web browser (Safari). Why?
- 30I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 31I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 32I am having issues with the paper feed. What can I do?
- 33Where is the USB port on the machine? I can't find it on the back of the unit.
- 34When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 35I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 36The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 37Cannot print after a Windows 10 update (June 2020)
- 38ControlCenter3 displays a blank screen at startup (Windows)
- 39I cannot save a file downloaded from the Brother support website (For Windows)
- 40Open the Control Panel (For Windows)
- 41The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 42The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 43Discover the MAC address of the Brother network card
- 44I cannot print from my computer via network. (For Windows)
- 45I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 46I am sharing my Brother machine. I can print but cannot scan.
- 47Scan multiple pages into one file instead of each scan being saved as a separate file.
- 48When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 49Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 50When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?