FAQs & Troubleshooting
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- 1Load paper in the paper tray
- 2When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 3I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 4My documents are not feeding through the Automatic Document Feeder when I try to send a fax, scan to the PC, or make a copy.
- 5Print using only the black ink cartridge when the Color cartridges have run out.
- 6Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 7Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 8Can I print from and scan to iPhone, iPod touch and iPad?
- 9Can I use AirPrint with my Brother machine?
- 10Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 11One or more of my colors are not printing (blank). What can I do?
- 12Paper Jam
- 13What is Brother iPrint&Scan?
- 14I still receive the error message "Paper Jam" after I removed the jammed paper.
- 15When I try to scan a document using ScanSoft™ PaperPort™ 11SE, I can not scan from the ADF (automatic document feeder) with WIA driver.
- 16When I print or copy a document with fast mode, the printing is shifted too high on the paper.
- 17I cannot save a file downloaded from the Brother support website (For Windows)
- 18When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 19Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 20Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 21When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 22I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 23I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 24I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 25I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 26Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 27I cannot make borderless prints.
- 28Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 29I cannot install Brother drivers on Debian 10 or later (Linux)
- 30The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 31Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 32The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 33Can I use voice mail on the same line as my Brother machine?
- 34When I print, the pages are smudged with ink. What should I do?
- 35Replace Ink
- 36Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 37Download a file from the "Downloads" section and save it to Windows 8 computer.
- 38Forward a fax to another fax machine when my machine has a mechanical problem.
- 39Can I confirm that the FAX was sent correctly?
- 40I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 41A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 42Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 43Stop my Brother machine from automatically redialing a number.
- 44Delete numbers stored in my Brother machine's Caller ID History.
- 45Can I print from or scan to Android™ Smartphone?
- 46How do I know which side up my photo paper should be in the tray?
- 47Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 48The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 49Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 50Which E-mail packages are compatible with ControlCenter3?