FAQs & Troubleshooting
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318 Results
- 1Load paper in the paper tray
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 4When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 5Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 6Print using only the black ink cartridge when the Color cartridges have run out.
- 7Can I print from or scan to Android™ Smartphone?
- 8Can I print from and scan to iPhone, iPod touch and iPad?
- 9My documents are not feeding through the Automatic Document Feeder when I try to send a fax, scan to the PC, or make a copy.
- 10What is Brother iPrint&Scan?
- 11One or more of my colors are not printing (blank). What can I do?
- 12The printer status is Offline or Paused.
- 13Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 14Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 15When I print, the pages are smudged with ink. What should I do?
- 16I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 17I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 18What driver package format is supported by my Linux distribution?
- 19Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 20Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 21How do I know which side up my photo paper should be in the tray?
- 22When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 23Paper Jam
- 24I cannot install Brother drivers on Debian 10 or later (Linux)
- 25Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 26Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 27Scan and save a document in PDF format (Scan to File)
- 28Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 29Can I use voice mail on the same line as my Brother machine?
- 30Replace Ink
- 31I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 32I cannot save a file downloaded from the Brother support website (For Windows)
- 33Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 34Change the printer driver settings (Windows/macOS)
- 35Scan multiple pages into one file instead of each scan being saved as a separate file.
- 36Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 37I can not install/uninstall the driver when a memory card or USB Flash memory drive is installed into the media slot. What can I do?
- 38What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 39Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 40My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 41Pre-Required Procedures (Linux)
- 42When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 43A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 44Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 45The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 46I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 47Cannot print after a Windows 10 update (June 2020)
- 48I cannot send a fax using PC-FAX (Windows 10)
- 49Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 50Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?