FAQs & Troubleshooting
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272 Results
- 1When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 2Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 3My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 5PaperPort® is installed on my computer, however there are no PaperPort® print drivers installed. What can I do?
- 6I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 7Does NC-2200w work with Windows Vista?
- 8I cannot save a file downloaded from the Brother support website (For Windows)
- 9Discover the MAC address of the Brother network card
- 10I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes. What can I do?
- 11Why does the LCD on my machine say 'INK EMPTY' when there is still Ink remaining?
- 12I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 13I'm using Windows XP. I can't scan or the scanner doesn't work properly after installing the WIA driver. What can I do?
- 14I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 15What driver package format is supported by my Linux distribution?
- 16Pre-Required Procedures (Linux)
- 17Windows 10 Support Information
- 18Delete print jobs from the print queue.
- 19Download a file from the "Downloads" section and save it to Windows 8 computer.
- 20The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 21Scan and save a document in PDF format (Scan to File)
- 22I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 23Which E-mail packages are compatible with ControlCenter3?
- 24I'm using Mac OSR X. I cannot locate my Brother machine from "Printer Setup Utility" or the web browser (Safari). Why?
- 25I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 26When I print, the pages are smudged with ink. What should I do?
- 27Where is the USB port on the machine? I can't find it on the back of the unit.
- 28What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 29Can I still receive faxes or calls when the machine is switched off?
- 30The downloaded driver's name is different from my machine's name. (Linux)
- 31"Scan to E-mail" defaults to Microsoft® Outlook Express. How can I change it to Microsoft® Outlook?
- 32How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7?
- 33When scanning to OCR from PaperPort® 9.0SE, the following error message appears: "System error incurred in external ink module EZText.g32. The OCR server is unable to process the document". I have Windows® XP Service Pack 2 (SP2) installed. What should I do?
- 34When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 35I'm using the Simple Network Configuration capabilities of Apple® Mac OS X. The printer appears in the "Print Center", "Printer Setup Utility", "Print & Fax", "Print & Scan" or "Printers & Scanners", but I cannot print.
- 36Check the firmware version.
- 37Verify the Brother machine connected to the Wired Network (For Windows)
- 38The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)
- 39The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 40How to identify your Operating System (OS).
- 41The edge of glossy paper is smudged.
- 42Change the printer driver settings (Windows/macOS)
- 43I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 44Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 45When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 46Scan multiple pages into one file instead of each scan being saved as a separate file.
- 47Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 48I am having issues with the paper feed. What can I do?
- 49When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 50After I installed Sun JavaVM, some applications will not work correctly.