FAQs & Troubleshooting
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272 Results
- 1I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 2How do I adjust the number of times my Brother machine rings before it answers?
- 3The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 4One or more of my colors are not printing (blank). What can I do?
- 5I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 6What driver package format is supported by my Linux distribution?
- 7Does NC-2200w work with Windows Vista?
- 8How to identify your Operating System (OS).
- 9I'm using Macintosh. What is the PreScan option used for?
- 10My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 11Pre-Required Procedures (Linux)
- 12Can I print from or scan to Android™ Smartphone?
- 13I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 14I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 15When I print, the pages are smudged with ink. What should I do?
- 16I cannot save a file downloaded from the Brother support website (For Windows)
- 17Delete print jobs from the print queue.
- 18Scan to Email does not work with Outlook2002, Outlook2003 or Outlook2007. What can I do?
- 19When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 20When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 21How do I know the current network configuration?
- 22Download a file from the "Downloads" section and save it to Windows 8 computer.
- 23The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 24Scan and save a document in PDF format (Scan to File)
- 25When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 26Scan to Email does not work with Outlook2003 or Outlook2007. What can I do? (For ControlCenter3 Users)
- 27I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 28Can I print using only the black ink cartridge when the Color cartridges have run out?
- 29When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 30Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 31I'm using Mac OSR X. I cannot locate my Brother machine from "Printer Setup Utility" or the web browser (Safari). Why?
- 32When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 33I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 34Can I confirm that the FAX was sent correctly?
- 35Can I reduce the size of a received fax on this machine?
- 36I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 37Why can't I print when an ink cartridge is empty?
- 38I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 39The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 40Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 41I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 42I updated the Web BRAdmin and cannot enable the logging function.
- 43I'm using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware" and I am unable to print. What can I do?
- 44Why does the LCD on my machine say 'INK EMPTY' when there is still Ink remaining?
- 45I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 46Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 47When scanning to OCR from Brother Control Center 2.0, the OCR application doesn't launch. I have Windows® XP Service Pack 2 (SP2) installed. What should I do?
- 48Why doesn't the machine answer when receiving a call?
- 49What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 50When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.