FAQs & Troubleshooting
Popular |
169 Results
- 1I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 2I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 3I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 4How do I replace the Ink Cartridge?
- 5Can I print from and scan to iPhone, iPod touch and iPad?
- 6How can I remove horizontal white lines and other flaws from documents printed on my Fax/MFC?
- 7I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 8I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 9How to identify your Operating System (OS).
- 10Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 11Functions supported in the Windows 7 built-in drivers
- 12When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 13My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 14The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 15Can I print from or scan to Android™ Smartphone?
- 16The printer status is Offline or Paused.
- 17The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 18When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 19I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 20Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 21I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 22Check the IP addresses of your PC and the Brother machine
- 23Is my Brother machine compatible with third party print servers?
- 24Cannot print after a Windows 10 update (June 2020)
- 25Delete print jobs from the print queue.
- 26The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 27The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 28Do I need a telephone line to send and receive faxes with my Brother machine?
- 29Change the printer driver settings (Windows/macOS)
- 30I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 31Verify if the Brother machine has a dial tone
- 32Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 33I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes. What can I do?
- 34When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)
- 35I'm using Windows XP Service Pack 2 (SP2). I cannot uninstall PaperPort® 8.0 or I uninstalled PaperPort® 8.0 and I'm not able to reinstall it now. What can I do?
- 36What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 37Can I confirm that the FAX was sent correctly?
- 38I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 39When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 40I am sharing my Brother machine from my Windows XP computer and other Windows users are not able to print.
- 41I'm using Macintosh. What is the PreScan option used for?
- 42Print the Network Configuration page
- 43How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 44What is the Network Shared printing?
- 45I cannot print from my computer via network. (For Macintosh)
- 46Why doesn't my Brother machine have a dial tone?
- 47I cannot scan via USB. (Mac OS X)
- 48My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting a PC. What can I do?
- 49When receiving a 1 page fax, why does the fax print on 2 pages or a blank sheet ejects afterwards?
- 50Why are my sent faxes always received with a black vertical line down the page?