FAQs & Troubleshooting
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148 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 3I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 4The printer status is Offline or Paused.
- 5Can I print from and scan to iPhone, iPod touch and iPad?
- 6I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 7I'm using Windows XP. When I try to install PaperPort® 8.0, I get an error message "PaperPort Setup Wizard Terminated". I can find PaperPort® 8.0 in "Add or Remove Programs", however I can't remove it. What can I do?
- 8Delete print jobs from the print queue.
- 9I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 10What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 11I'm using Macintosh®. What are the settings in the Scanner window used for?
- 12How do I replace the Ink Cartridge?
- 13The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 14Can I print from or scan to Android™ Smartphone?
- 15I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 16When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 17I'm using Windows® NT4/ 2000 and Windows® XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 18Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 19I cannot use the "Modules Update" button on Web BRAdmin.
- 20How do I clear a Machine Error 41, ME41 from the display?
- 21I am using Windows XP. I downloaded the WHQL certified driver for Parallel from the Web. How do I install it?
- 22What is the Network Shared printing?
- 23Change the printer driver settings (Windows/macOS)
- 24I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 25Scan an image and insert it into an Office 2007 application. (For Windows Vista or later)
- 26I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 27I can not install/uninstall the driver when a CompactFlash®, SmartMedia®, Memory Stick®, xD-Picture Card™, Secure Digital™ card is installed into the media slot. What can I do?
- 28I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 29When trying to print from Mac OS® X the print queue is stopped.
- 30I'm using Windows 95/ 98/ 98SE/ Me/ 2000/ XP. How can I uninstall the drivers?
- 31When I share a FAX/ DCP/ MFC via a Windows® XP PC, the machine prints garbage characters. What can I do?
- 32A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 33The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 34I'm using Mac OS X 10.5. When trying to scan using the Brother ControlCenter2 with the USB interface, the ControlCenter2 screen will close. What should I do?
- 35I am using Windows/ Mac OS 8.x-9.x. When I print from Adobe® Illustrator® with PCL printer driver, text and images are jagged.
- 36I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 37My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting a PC. What can I do?
- 38Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 39I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 40Images of the thumbnail page from the media (memory) card won't print.
- 41I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 42Cannot print after a Windows 10 update (June 2020)
- 43How to identify your Operating System (OS).
- 44The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 45I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 - 10.8)
- 46I cannot print from my computer via USB.
- 47Check the IP addresses of your PC and the Brother machine
- 48I can receive a fax, but cannot receive a telephone call.
- 49Why doesn't my Brother machine have a dial tone?
- 50Verify if the Brother machine has a dial tone