FAQs & Troubleshooting
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125 Results
- 1The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 2Can I print from or scan to Android™ Smartphone?
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 4Windows 10 Support Information
- 5I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 6Functions supported in the Windows 7 built-in drivers
- 7I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 8I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 9When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 10When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 11I'm using Macintosh. What is the PreScan option used for?
- 12Can I print from and scan to iPhone, iPod touch and iPad?
- 13How can I locate the Print Center or Printer Setup Utility and add my Brother machine using Mac OS X 10.0-10.4?
- 14The white horizontal stripes appears on the printed image from the PaperPort® software What can I do?
- 15I'm using Mac OS® 8.6-9.2. How can I uninstall the drivers?
- 16I'm using Windows XP. When I try to install PaperPort® 8.0, I get an error message "PaperPort Setup Wizard Terminated". I can find PaperPort® 8.0 in "Add or Remove Programs", however I can't remove it. What can I do?
- 17Delete print jobs from the print queue.
- 18I cannot print from my computer via USB.
- 19Change the printer driver settings (Windows/macOS)
- 20The printer status is Offline or Paused.
- 21Why doesn't my Brother machine have a dial tone?
- 22When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)
- 23When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 24Scan a document in Windows 8 and Windows 10.
- 25The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 26When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 27My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting a PC. What can I do?
- 28Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 29Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 30I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 31How can I improve poor print quality?
- 32How can I clear the "CHECK CARTRIDGE" error message?
- 33What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 34Why doesn't the machine answer when receiving a call?
- 35When trying to print from Mac OS® X the print queue is stopped.
- 36I'm using Windows® XP. I can't uninstall PaperPort® 8.0 and I get an error message "Fatal error during installation" . What can I do?
- 37How can I configure Windows® XP to send faxes?
- 38When printing a "Power Point" document with "Page Layout: 2 in 1" and the quality is set to Super Fine or Fine, part of the image is black. What can I do?
- 39I'm using Windows® NT4/ 2000 and Windows® XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 40I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 41I'm using Macintosh®. What are the settings in the Scanner window used for?
- 42Black Ink is still wet after printing on plain paper and the paper is wet (For PC Printing).
- 43I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 44Cannot print after a Windows 10 update (June 2020)
- 45Open the Control Panel (For Windows)
- 46The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)
- 47A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 48The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 49Do I need a telephone line to send and receive faxes with my Brother machine?
- 50Windows 7 Support Information