FAQs & Troubleshooting
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125 Results
- 1Delete print jobs from the print queue.
- 2I'm using Windows XP. When I try to install PaperPort® 8.0, I get an error message "PaperPort Setup Wizard Terminated". I can find PaperPort® 8.0 in "Add or Remove Programs", however I can't remove it. What can I do?
- 3Can I print using only the black ink cartridge when the Color cartridges have run out?
- 4Functions supported in the Windows 7 built-in drivers
- 5Scan a document in Windows 8 and Windows 10.
- 6When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 7I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 8Why doesn't the machine answer when receiving a call?
- 9I'm using Windows® XP. I can't uninstall PaperPort® 8.0 and I get an error message "Fatal error during installation" . What can I do?
- 10I'm using Windows. I tried to install the MFL-Pro Suite Software (MFC Software Suite) from the CD-ROM, but the installation failed and now I can not remove the portions that did install. What can I do?
- 11How can I print envelopes?
- 12The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 13Windows 7 Support Information
- 14My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 15How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 16Open the Control Panel (For Windows)
- 17A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 18Change the printer driver settings (Windows/macOS)
- 19The printer status is Offline or Paused.
- 20I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 21When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 22My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting a PC. What can I do?
- 23When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 24I'm using Windows 95/ 98/ 98SE/ Me/ 2000/ XP. How can I uninstall the drivers?
- 25Can I print from or scan to Android™ Smartphone?
- 26Scan a document from a Windows Vista application
- 27Why does my computer become unresponsive when using the USB interface to connect the Brother machine?
- 28I am using Windows XP. I downloaded the WHQL certified driver for Parallel from the Web. How do I install it?
- 29Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 30I'm using Mac OS® 8.6-9.2. How can I uninstall the drivers?
- 31When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 32Windows 10 Support Information
- 33The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)
- 34How to identify your Operating System (OS).
- 35The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 36The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 37The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 38My machine only prints one copy of my document even though I have asked it to print two or more. (For Windows 2000/XP and Windows Vista)
- 39Why doesn't my Brother machine have a dial tone?
- 40Verify if the Brother machine has a dial tone
- 41When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)
- 42I'm using Windows XP Service Pack 2 (SP2). I cannot uninstall PaperPort® 8.0 or I uninstalled PaperPort® 8.0 and I'm not able to reinstall it now. What can I do?
- 43How do I clear a Machine Error 41, ME41 from the display?
- 44Scan a document using "Scanner and Camera Wizard" in Windows XP
- 45Scan an image and insert it into an Office 2007 application. (For Windows Vista or later)
- 46I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 47I'm using Windows XP. I can't scan or the scanner doesn't work properly after installing the WIA driver. What can I do?
- 48The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 49When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 50Clear the paper jam or printer jam.