FAQs & Troubleshooting
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338 Results
- 1I cannot print using my Brother machine on a wireless network (Windows)
- 2Can I print from or scan to Android™ Smartphone?
- 3I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 4I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.
- 5I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 6I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 7Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 8Replace Ink
- 9When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 10The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 11Can I print from and scan to iPhone, iPod touch and iPad?
- 12Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 13One or more of my colors are not printing (blank). What can I do?
- 14How do I load envelopes into my machine?
- 15The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 16Enable the Brother machine's network interface.
- 17Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 18Print using only the black ink cartridge when the Color cartridges have run out.
- 19I cannot install Brother drivers on Debian 10 or later (Linux)
- 20Pre-Required Procedures (Linux)
- 21I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 22Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 23I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 24When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 25My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 26I cannot find some option in the Printing preferences. (For Windows)
- 27What is Brother iPrint&Scan?
- 28Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 29Stop my Brother machine from automatically redialing a number.
- 30When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 31How do I know which side up my photo paper should be in the tray?
- 32When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 33When I print, the pages are smudged with ink. What should I do?
- 34Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 35How to identify your Operating System (OS).
- 36What driver package format is supported by my Linux distribution?
- 37Wireless setup is requesting a WPS PIN to complete the setup
- 38Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 39Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 40Locate files scanned with ControlCenter3 (For Windows)
- 41Discover the MAC address of the Brother network card
- 42I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 43Change the printer driver settings (Windows/macOS)
- 44The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 45Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 46I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 47Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 48Can third party ink be used to refill the ink cartridges?
- 49I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 50Paper Jam