FAQs & Troubleshooting
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272 Results
- 1One or more of my colors are not printing (blank). What can I do?
- 2Can I print from or scan to Android™ Smartphone?
- 3My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 4The printer status is Offline or Paused.
- 5How do I clear Machine Error 46?
- 6I can print but cannot scan via network. (For Windows)
- 7Pre-Required Procedures (Linux)
- 8When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 9Scan and save a document in PDF format (Scan to File)
- 10Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 11I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 12I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 13Change the printer driver settings (Windows/macOS)
- 14The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 15I'm using Windows Vista. When I try to install the Full Driver & Software Package I receive the error message "Unhandled Exception". What should I do?
- 16I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 17Locate files scanned with ControlCenter2 (For Macintosh)
- 18Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 19Scan multiple pages into one file instead of each scan being saved as a separate file.
- 20Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 21Is my Brother machine compatible with Windows Vista?
- 22I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 23What is Distinctive Ring and how do I program it?
- 24Why can't I print when an ink cartridge is empty?
- 25Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 26Uninstall printer drivers (Linux)
- 27Images of the thumbnail page from the media (memory) card won't print.
- 28Configure and use PC-FAX (CUPS) (Linux)
- 29Cannot print after a Windows 10 update (June 2020)
- 30Print command (LPR) (Linux)
- 31Protect your Brother machine against unauthorised access over the network
- 32The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 33The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 34I cannot make borderless prints.
- 35How to identify your Operating System (OS).
- 36I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 37I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 38I cannot print from my computer via USB.
- 39When I try to scan a document using ScanSoft™ PaperPort™ 11SE, I can not scan from the ADF (automatic document feeder) with WIA driver.
- 40Why doesn't my Brother machine have a dial tone?
- 41When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 42Can third party ink be used to refill the ink cartridges?
- 43When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 44When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 45When a large capacity xD-Picture Card™ is inserted into the media slot, I have noticed that the copy speed in "Best" quality mode is slower than when the media (memory) card is removed. Why?
- 46Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 47Scan a document in Mac OS X 10.7.
- 48Why doesn't the machine answer when receiving a call?
- 49Can I confirm that the FAX was sent correctly?
- 50Clear the message "Awaiting Redial"