FAQs & Troubleshooting
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272 Results
- 1I cannot install Brother drivers on Debian 10 or later (Linux)
- 2Change the printer driver settings (Windows/macOS)
- 3The edge of glossy paper is smudged.
- 4Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 5Scan and save a document in PDF format (Scan to File)
- 6One or more of my colors are not printing (blank). What can I do?
- 7I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 8Cannot print after a Windows 10 update (June 2020)
- 9Protect your Brother machine against unauthorised access over the network
- 10When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 11Can I print from or scan to Android™ Smartphone?
- 12How do I know which side up my photo paper should be in the tray?
- 13The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 14Scan multiple pages into one file instead of each scan being saved as a separate file.
- 15I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 16I cannot remove red-eye.
- 17Why can't I print when an ink cartridge is empty?
- 18I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 19How do I clear the message "PAPER JAM" from the display?
- 20When I print, the pages are smudged with ink. What should I do?
- 21I cannot save a file downloaded from the Brother support website (For Windows)
- 22Open the Status Monitor
- 23Delete print jobs from the print queue.
- 24The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 25The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 26Can I set my Brother machine to forward the faxes I receive to another location?
- 27I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 28I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 29Which E-mail packages are compatible with ControlCenter3?
- 30When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 31I can not install/uninstall the driver when a CompactFlash®, Memory Stick®, Memory Stick Pro™, xD-Picture Card™, SecureDigital™, MultiMediaCard™ or USB Flash memory drive is installed into the media slot. What can I do?
- 32When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 33I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 34Large characters are printed incorrectly. (Linux)
- 35When I scan a document using ControlCenter, the scanned file size is too big.
- 36I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 37My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 38What driver package format is supported by my Linux distribution?
- 39I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 40ControlCenter3 displays a blank screen at startup (Windows)
- 41Open the "Scanners and Cameras" and Properties.
- 42How to identify your Operating System (OS).
- 43The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 44Locate files scanned with ControlCenter2 (For Macintosh)
- 45Locate files scanned with ControlCenter3 (For Windows)
- 46When I try to scan a document using ScanSoft™ PaperPort™ 11SE, I can not scan from the ADF (automatic document feeder) with WIA driver.
- 47The printer status is Offline or Paused.
- 48When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 49Why does the message "Media is Full" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 50Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?