FAQs & Troubleshooting
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283 Results
- 1Can I print from and scan to iPhone, iPod touch and iPad?
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3Pre-Required Procedures (Linux)
- 4Can I set my Brother machine to forward the faxes I receive to another location?
- 5I'm using Macintosh. What is the PreScan option used for?
- 6How do I load paper?
- 7I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 8I cannot install Brother drivers on Debian 10 or later (Linux)
- 9How to identify your Operating System (OS).
- 10I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 11I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 12When I print, the pages are smudged with ink. What should I do?
- 13What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 14Uninstall the drivers. (Mac OS X 10.5)
- 15Protect your Brother machine against unauthorised access over the network
- 16The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 17The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 18"Scan to E-mail" defaults to Microsoft® Outlook Express. How can I change it to Microsoft® Outlook?
- 19Which E-mail packages are compatible with ControlCenter3?
- 20When scanning to OCR from Brother Control Center3, the OCR application doesn't launch. I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 21Where is the USB port on the machine?
- 22When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 23When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 24Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 25When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 26My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 27When I print images, the quality is not good (Linux)
- 28Scan and save a document in PDF format (Scan to File)
- 29Why doesn't my Brother machine have a dial tone?
- 30Verify if the Brother machine has a dial tone
- 31I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 32Can I use voice mail on the same line as my Brother machine?
- 33I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 34The ink bleeds and the letters look fuzzy on my printed documents. What can I do?
- 35In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 36Improve poor print quality.
- 37The LCD displays an error code (number). What does it mean?
- 38Configure and use PC-FAX (CUPS) (Linux)
- 39Configure the Scan to Email Feature (Linux)
- 40Cannot print after a Windows 10 update (June 2020)
- 41Delete a network scanner entry. (Linux)
- 42Uninstall the scanner driver. (Linux)
- 43I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 44I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 45Send a fax using PC-FAX with LPD/LPRng (Linux)
- 46To install the printer driver easily using a tool. (Linux)
- 47ControlCenter3 displays a blank screen at startup (Windows)
- 48I cannot save a file downloaded from the Brother support website (For Windows)
- 49Delete print jobs from the print queue.
- 50Download a file from the "Downloads" section and save it to Windows 8 computer.