FAQs & Troubleshooting
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- 1I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 2The printer status is Offline or Paused.
- 3Why does the LCD on my machine say 'INK EMPTY' when there is still Ink remaining?
- 4I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 5I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 6I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 7When I print, the pages are smudged with ink. What should I do?
- 8How to identify your Operating System (OS).
- 9The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 10Where is the USB port on the machine? I can't find it on the back of the unit.
- 11What is Distinctive Ring and how do I program it?
- 12Can I print from or scan to Android™ Smartphone?
- 13The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 14Scan and save a document in PDF format (Scan to File)
- 15The link icon for Outlook Express is not displayed in PaperPort®. What should I do?
- 16What is the BRAdmin Professional software used for?
- 17My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 18I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 19The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 20How do I clear Machine Error 46?
- 21I replaced my ink cartridge but the LCD is still displaying "Near Empty".
- 22I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 23Can I use voice mail on the same line as my Brother machine?
- 24One or more of my colors are not printing (blank). What can I do?
- 25I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 26Clear the paper jam or printer jam.
- 27I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 28I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 29Delete print jobs from the print queue.
- 30The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 31How many times will my Brother machine automatically redial a busy number?
- 32The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 33Scan multiple pages into one file instead of each scan being saved as a separate file.
- 34When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 35When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 36I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 37Scan a document from a Windows Vista application
- 38My FAX/MFC will not Dial. Why?
- 39I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 40I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 41How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 42I cannot print from my computer via USB.
- 43When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. (USB interface, cable)
- 44The Printer Driver doesn't show the resolution of my prints, what do the Driver settings mean in terms of resolution?
- 45When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 46I'm using the Simple Network Configuration capabilities of Apple Mac OS X. I can print from a Macintosh, but not from a Windows PC.
- 47Configure and use the Scan Key Tool (Linux)
- 48Cannot print after a Windows 10 update (June 2020)
- 49When I scan multiple page documents using the ADF, all pages are feeded, but only page 1 shows in XSANE. (Linux)
- 50When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)