FAQs & Troubleshooting
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214 Results
- 1Pre-Required Procedures (Linux)
- 2My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 3I cannot install Brother drivers on Debian 10 or later (Linux)
- 4What driver package format is supported by my Linux distribution?
- 5When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 6Scan a document in Mac OS X 10.7.
- 7I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 8I have uninstalled the MFL-Pro software and now I can not uninstall the PaperPort® 8.0SE software. What can I do?
- 9What format are the attachments when a document is scanned to an e-mail address and is a special viewer needed?
- 10I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 - 10.8)
- 11Change the printer driver settings (Windows/macOS)
- 12Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 13When I try to install the MFL-Pro Suite from the CD-ROM, the INST32 error dialogue appears as below and the installation cannot proceed. What can I do?
- 14I can not install/uninstall the driver when a CompactFlash®, SmartMedia®, Memory Stick®, xD-Picture Card™, Secure Digital™ card is installed into the media slot. What can I do?
- 15I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 16I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 17I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 18When trying to print from Mac OS® X the print queue is stopped.
- 19I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 20I'm using Macintosh. What is the PreScan option used for?
- 21How do I know the current network configuration?
- 22I cannot scan with brscan, brscan2, or brscan3 via USB (Linux)
- 23The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 24I cannot print from my computer via network. (For Windows)
- 25The printer status is Offline or Paused.
- 26Is my Brother machine compatible with third party print servers?
- 27I'm using Mac OS X 10.5. The network scanning feature does not work when pressing the scan key on the control panel of my Brother machine.
- 28I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 29I am using Windows/ Mac OS 8.x-9.x. When I print from Adobe® Illustrator® with PCL printer driver, text and images are jagged.
- 30How do I clear a Machine Error 41, ME41 from the display?
- 31Scan a document in Windows 8 and Windows 10.
- 32I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 33Why does my computer become unresponsive when using the USB interface to connect the Brother machine?
- 34The keys on the control panel do not respond.
- 35"PRINTING" is frozen on the display of my Brother machine. How do I clear it?
- 36The white horizontal stripes appears on the printed image from the PaperPort® software What can I do?
- 37When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 38Black Ink is still wet after printing on plain paper and the paper is wet (For PC Printing).
- 39Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 40The driver installation finished successfully but I cannot print. (Linux)
- 41Print command (LPR) (Linux)
- 42When I try to send a PC-FAX, the paper is printed out instead of sending the FAX. (Linux)
- 43When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 44When scanning I receive the error "Failed to start scanner : Invalid argument". (Linux)
- 45Uninstall the scanner driver. (Linux)
- 46How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 47Firewall port requirements of the Scan Key Tool (Linux)
- 48Delete print jobs from the print queue.
- 49The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)
- 50The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.