FAQs & Troubleshooting
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226 Results
- 1Can I print from or scan to Android™ Smartphone?
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3Can I still receive faxes or calls when the machine is switched off?
- 4When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 5Change the printer driver settings (Windows/macOS)
- 6The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 7Can I print from and scan to iPhone, iPod touch and iPad?
- 8When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 9When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 10How do I clear the message "PAPER JAM" or "PRINTER JAM" from the display?
- 11I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 12I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 13ControlCenter3 displays a blank screen at startup (Windows)
- 14The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 15How do I load 10 x 15 Glossy paper into my machine?
- 16When I print, the pages are smudged with ink. What should I do?
- 17My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 18Delete print jobs from the print queue.
- 19Locate files scanned with ControlCenter3 (For Windows)
- 20How do I clear Machine Error 46?
- 21Can I program my Brother machine to forward the faxes I receive to another location?
- 22Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 23I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 24What driver package format is supported by my Linux distribution?
- 25How do I know which side up my photo paper should be in the tray?
- 26Can I use voice mail on the same line as my Brother machine?
- 27Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 28I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 29I am unable to print from a client PC to a printer on a print server. (Linux)
- 30The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 31Scan multiple pages into one file instead of each scan being saved as a separate file.
- 32I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 33Can third party ink be used to refill the ink cartridges?
- 34When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 35Why can't I print when an ink cartridge is empty?
- 36Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 37I want to print using CUPS while keeping SELinux enabled. (Linux)
- 38I cannot print from my computer via USB.
- 39When I install the drivers, Norton AntiVirus displays the Security Alert that the medium risk application "DPInst.exe" is attempting to connect to a DNS server.
- 40I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 41I cannot install Brother drivers on Debian 10 or later (Linux)
- 42Cannot print after a Windows 10 update (June 2020)
- 43Paper size settings are unavailable when I print from OpenOffice (Linux)
- 44Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 45I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 46Pre-Required Procedures (Linux)
- 47Windows 10 Support Information
- 48The printer status is Offline or Paused.
- 49How do I use my Outlook contacts with my Brother PC-Fax? (import)
- 50I'm using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware" and I am unable to print. What can I do?