FAQs & Troubleshooting
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228 Results
- 1I cannot install Brother drivers on Debian 10 or later (Linux)
- 2Can I program my Brother machine to forward the faxes I receive to another location?
- 3When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 4The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 5When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 6What is Distinctive Ring and how do I program it?
- 7How do I load 10 x 15 Glossy paper into my machine?
- 8The edge of glossy paper is smudged.
- 9The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 10When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 11I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 12How do I print envelopes?
- 13Why can't I print when an ink cartridge is empty?
- 14I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 15Pre-Required Procedures (Linux)
- 16The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)
- 17The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 18How do I know which side up my photo paper should be in the tray?
- 19How do I clear Machine Error 46?
- 20I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 21My machine is connected locally by USB. How can I install the Windows XP "Add Printer Wizard driver" for Windows Server™ 2003?
- 22Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 23Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 24Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 25The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 26How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7?
- 27I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 28My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 29When I try to send a PC-FAX, the paper is printed out instead of sending the FAX. (Linux)
- 30When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 31Open the Control Panel (For Windows)
- 32The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 33How to identify your Operating System (OS).
- 34Do I need a telephone line to send and receive faxes with my Brother machine?
- 35The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 36The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 37Windows 7 Support Information
- 38I'm using Mac OS X 10.5. When trying to scan using the Brother ControlCenter2 with the USB interface, the ControlCenter2 screen will close. What should I do?
- 39I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 40I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 41When I scan a document to a PDF file using ContorlCenter3, the file size of the PDF is too big. How can I reduce the file size?
- 42When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. (USB interface, cable)
- 43I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 44Can third party ink be used to refill the ink cartridges?
- 45Scan an image and insert it into an Office 2007 application. (For Windows Vista or later)
- 46When scanning to OCR from Brother Control Center3, the OCR application doesn't launch. I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 47When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 48How do I clear the message "PAPER JAM" or "PRINTER JAM" from the display?
- 49How do I clear the message "INK EMPTY" from the display?
- 50I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?