FAQs & Troubleshooting
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252 Results
- 1What driver package format is supported by my Linux distribution?
- 2The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 3Can I print from and scan to iPhone, iPod touch and iPad?
- 4I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 5One or more of my colors are not printing (blank). What can I do?
- 6I am having issues with the paper feed. What can I do?
- 7I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 8When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 9I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 10I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 11Can third party ink be used to refill the ink cartridges?
- 12"How do I clear the message Unable to..." ( "Unable to Change" "Unable to Clean" "Unable to Init" "Unable to Print" "Unable to Scan" )?
- 13How do I adjust the number of times my Brother machine rings before it answers?
- 14When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 15I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 16Why doesn't the machine answer when receiving a call?
- 17I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 18I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 19The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 20Change the printer driver settings (Windows/macOS)
- 21When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 22Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 23When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 24I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 25What is Distinctive Ring and how do I program it?
- 26I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 27Can I still receive faxes or calls when the machine is switched off?
- 28Why can't I print when an ink cartridge is empty?
- 29I cannot install Brother drivers on Debian 10 or later (Linux)
- 30Scan and save a document in PDF format (Scan to File)
- 31I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 32How to identify your Operating System (OS).
- 33I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 - 10.8)
- 34Scan to Email does not work with Outlook2003 or Outlook2007. What can I do? (For ControlCenter3 Users)
- 35Why does the LCD on my machine say 'INK EMPTY' when there is still Ink remaining?
- 36My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 37When I scan a document using ControlCenter, the scanned file size is too big.
- 38"Near Empty [Color]" is appearing on my Brother machine's LCD? What does it mean and how do I clear it?
- 39My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 40ControlCenter3 displays a blank screen at startup (Windows)
- 41Check the firmware version.
- 42Delete print jobs from the print queue.
- 43What is the Network Shared printing?
- 44Can I print from or scan to Android™ Smartphone?
- 45The edge of glossy paper is smudged.
- 46I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 47Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 48Scan multiple pages into one file instead of each scan being saved as a separate file.
- 49I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 50Can I set my Brother machine to forward the faxes I receive to another location?