FAQs & Troubleshooting
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187 Results
- 1What driver package format is supported by my Linux distribution?
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3Can I reduce the size of a received fax on this machine?
- 4I'm using Macintosh. What is the PreScan option used for?
- 5My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 6Can I print from or scan to Android™ Smartphone?
- 7Can I print from and scan to iPhone, iPod touch and iPad?
- 8I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 - 10.8)
- 9Change the printer driver settings (Windows/macOS)
- 10"PRINTING" is frozen on the display of my Brother machine. How do I clear it?
- 11What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 12I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 13When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 14When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 15I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 16When scanning I receive the error "Failed to start scanner : Invalid argument". (Linux)
- 17Delete print jobs from the print queue.
- 18Open the Control Panel (For Windows)
- 19How to identify your Operating System (OS).
- 20Uninstall the drivers. (Mac OS X 10.5)
- 21I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 22I'm using Ubuntu 11.10 or higher. I cannot scan from my Brother Machine. (Linux)
- 23To install the printer driver easily using a tool. (Linux)
- 24Pre-Required Procedures (Linux)
- 25Windows 10 Support Information
- 26Scan a document using "Scanner and Camera Wizard" in Windows XP
- 27I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 28Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 29I am experiencing problems sending a fax, what can I do?
- 30How do I replace the Ink Cartridge?
- 31Configure and use PC-FAX (CUPS) (Linux)
- 32I cannot scan from my Brother machine in Ubuntu 16.10 (Linux)
- 33When I print images, the quality is not good (Linux)
- 34Uninstall printer drivers (Linux)
- 35The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 36The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 37Functions supported in the Windows 7 built-in drivers
- 38I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 39When I try to install the MFL-Pro Suite from the CD-ROM, the INST32 error dialogue appears as below and the installation cannot proceed. What can I do?
- 40Scan an image and insert it in a Windows XP application
- 41Scan a document from a Windows XP application
- 42When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 43What is Distinctive Ring and how do I program it?
- 44What is Multi-Function Link Pro Suite?
- 45I continue to receive the Error Message "Runtime Error 2147417848 (80010108) Automation Error Brother MFL Pro Control Center" when I start Windows® XP. How can I remove it?
- 46Can I still receive faxes or calls when the machine is switched off?
- 47I'm using Macintosh®. What are the settings in the Scanner window used for?
- 48Black Ink is still wet after printing on plain paper and the paper is wet (For PC Printing).
- 49I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 50Configure the Scan to Email Feature (Linux)