FAQs & Troubleshooting
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305 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 3I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 4When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 5Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 6Can I print from and scan to iPhone, iPod touch and iPad?
- 7Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 8Delete print jobs from the print queue.
- 9Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 10Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 11Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 12The printer status is Offline or Paused.
- 13Scan and save a document in PDF format (Scan to File)
- 14Can I use voice mail on the same line as my Brother machine?
- 15Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 16Replace Ink
- 17I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 18Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 19How do I load envelopes into my machine?
- 20I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 21Cannot print after a Windows 10 update (June 2020)
- 22Download a file from the "Downloads" section and save it to Windows 8 computer.
- 23What is Brother iPrint&Scan?
- 24How to identify your Operating System (OS).
- 25Can I print from or scan to Android™ Smartphone?
- 26The edge of glossy paper is smudged.
- 27I can print but cannot scan via network. (For Mac)
- 28Print using only the black ink cartridge when the Color cartridges have run out.
- 29Can third party ink be used to refill the ink cartridges?
- 30When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 31Where is the USB port on the machine?
- 32Can I confirm that the FAX was sent correctly?
- 33When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 34Load paper in the paper tray
- 35My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 36What driver package format is supported by my Linux distribution?
- 37When I print images, the quality is not good (Linux)
- 38My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 39Uninstall the scanner driver. (Linux)
- 40The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 41I have upgraded the Operating System to Windows 7. How can I install "PaperPort™ 11SE" ?
- 42When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 43I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 44When I print from Microsoft Excel 2002/2003, Word 2002/2003 or PowerPoint 2002/2003, semitransparent graphics are printed incorrectly.
- 45One or more of my colors are not printing (blank). What can I do?
- 46Scan a document using "Scanner and Camera Wizard" in Windows XP
- 47Paper Jam
- 48I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 49I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 50Configure the Scan to Email Feature (Linux)