FAQs & Troubleshooting
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303 Results
- 1Print using only the black ink cartridge when the Color cartridges have run out.
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 4What is Brother iPrint&Scan?
- 5The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 6Replace Ink
- 7Can I print from and scan to iPhone, iPod touch and iPad?
- 8Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 9The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 10Can I print from or scan to Android™ Smartphone?
- 11Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 12Paper Jam
- 13I still receive the error message "Paper Jam" after I removed the jammed paper.
- 14I cannot make borderless prints.
- 15A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 16Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 17I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 18I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 19When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 20Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 21Stop my Brother machine from automatically redialing a number.
- 22Scan multiple pages into one file instead of each scan being saved as a separate file.
- 23How do I store Speed Dial numbers on my Brother machine for easy dialing?
- 24ControlCenter3 displays a blank screen at startup (Windows)
- 25I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 26When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 27When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 28Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 29One or more of my colors are not printing (blank). What can I do?
- 30Cannot print after a Windows 10 update (June 2020)
- 31Protect your Brother machine against unauthorised access over the network
- 32Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 33I cannot find some option in the Printing preferences. (For Windows)
- 34The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 35Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 36The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 37Ink Low
- 38Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 39My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 40Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 41I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 42Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 43I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 44Locate files scanned with ControlCenter2 (For Macintosh)
- 45Can third party ink be used to refill the ink cartridges?
- 46Print a web page from iPrint&Scan when using an Android™ mobile device.
- 47Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 48What is the Network Shared printing?
- 49I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 50I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)