FAQs & Troubleshooting
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- 1Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 2I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 3Change the printer driver settings (Windows/macOS)
- 4I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 5Paper Jam
- 6Print using only the black ink cartridge when the Color cartridges have run out.
- 7Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 8I can not install/uninstall the driver when a memory card or USB Flash memory drive is installed into the media slot. What can I do?
- 9What driver package format is supported by my Linux distribution?
- 10When I print, the pages are smudged with ink. What should I do?
- 11How do I store Speed Dial numbers on my Brother machine for easy dialing?
- 12I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 13I cannot save a file downloaded from the Brother support website (For Windows)
- 14Can I print from and scan to iPhone, iPod touch and iPad?
- 15Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 16I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 17Can I use AirPrint with my Brother machine?
- 18Delete numbers stored in my Brother machine's Caller ID History.
- 19Locate files scanned with ControlCenter3 (For Windows)
- 20When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 21Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 22When I scan the document with using ScanSoft™ PaperPort™ 11 SE , the bottom of the document is cut off. What should I do?
- 23Where can I get FaceFilter Studio and what can I do with this application?
- 24When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 25How do I know which Receive Mode to select?
- 26Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 27One or more of my colors are not printing (blank). What can I do?
- 28How to identify your Operating System (OS).
- 29Locate files scanned with ControlCenter2 (For Macintosh)
- 30Configure a cover page for PC-FAX.
- 31The printer status is Offline or Paused.
- 32The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 33The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 34I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 35I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 36I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 37Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 38How does my telephone company's Caller ID feature work with my Brother machine?
- 39The ink cartridges run out very quickly. Is there any reason for that?
- 40I'm using Windows XP. I cannot scan with the USB cable.
- 41The LCD displays an error code (number). What does it mean?
- 42When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 43When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 44Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 45Download a file from the "Downloads" section and save it to Windows 8 computer.
- 46Open the Control Panel (For Windows)
- 47I still receive the error message "Paper Jam" after I removed the jammed paper.
- 48I cannot make borderless prints.
- 49Can I print from or scan to Android™ Smartphone?
- 50When I try to scan a document using ScanSoft™ PaperPort™ 11SE, I can not scan from the ADF (automatic document feeder) with WIA driver.