FAQs & Troubleshooting
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231 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2One or more of my colors are not printing (blank). What can I do?
- 3ControlCenter3 displays a blank screen at startup (Windows)
- 4When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 5Delete print jobs from the print queue.
- 6How do I know which side up my photo paper should be in the tray?
- 7Which E-mail packages are compatible with ControlCenter3?
- 8Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 9My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 10Install the built-in drivers (For Windows 8 and Windows 10)
- 11Pre-Required Procedures (Linux)
- 12The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 13The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 14What driver package format is supported by my Linux distribution?
- 15How to identify your Operating System (OS).
- 16Scan multiple pages into one file instead of each scan being saved as a separate file.
- 17Can third party ink be used to refill the ink cartridges?
- 18Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 19When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 20Locate files scanned with ControlCenter3 (For Windows)
- 21Change the printer driver settings (Windows/macOS)
- 22The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 23Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 24I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 25I'm using Windows Vista. When I try to install the Full Driver & Software Package I receive the error message "Unhandled Exception". What should I do?
- 26I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 27When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 28I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 29I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 30When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 31I'm using Macintosh. What is the PreScan option used for?
- 32Can I print from and scan to iPhone, iPod touch and iPad?
- 33Scan and save a document in PDF format (Scan to File)
- 34When I print, the pages are smudged with ink. What should I do?
- 35I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 36Can I use AirPrint with my Brother machine?
- 37The printer status is Offline or Paused.
- 38The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 39I'm using Mac OS X 10.5. When trying to scan using the Brother ControlCenter2 with the USB interface, the ControlCenter2 screen will close. What should I do?
- 40Can I print using only the black ink cartridge when the Color cartridges have run out?
- 41Where can I get FaceFilter Studio and what can I do with this application?
- 42When scanning a document to be copied or faxed, the LCD shows "Out of Memory." What should I do?
- 43I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 44Why can't I print when an ink cartridge is empty?
- 45Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 46How do I load paper?
- 47Open the "Scanners and Cameras" and Properties.
- 48When I print from Microsoft Excel 2002/2003, Word 2002/2003 or PowerPoint 2002/2003, semitransparent graphics are printed incorrectly.
- 49I'm unable to access the memory (media) card in the media slot. What can I do?
- 50I cannot install the driver when using the Driver Install Tool. (Linux)