FAQs & Troubleshooting
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319 Results
- 1Print using only the black ink cartridge when the Color cartridges have run out.
- 2Can I print from and scan to iPhone, iPod touch and iPad?
- 3Load paper in the paper tray
- 4Replace Ink
- 5I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 6I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 7The edge of glossy paper is smudged.
- 8How do I know which side up my photo paper should be in the tray?
- 9The printer status is Offline or Paused.
- 10I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 11Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 12When I print, the pages are smudged with ink. What should I do?
- 13Paper Jam
- 14I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 15When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 16I still receive the error message "Paper Jam" after I removed the jammed paper.
- 17Can I use AirPrint with my Brother machine?
- 18Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 19What do the messages "NG" or "Poor Line Condition" on the Transmission Verifieation Report mean?
- 20My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 21The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 22Can I use voice mail on the same line as my Brother machine?
- 23How do I load envelopes into my machine?
- 24I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 25How do I store Speed Dial numbers on my Brother machine for easy dialing?
- 26When scanning to OCR from Brother Control Center3, the OCR application doesn't launch. I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 27I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 28What driver package format is supported by my Linux distribution?
- 29I cannot send a fax using PC-FAX (Windows 10)
- 30Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 31Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 32What is Brother iPrint&Scan?
- 33The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 34I cannot make borderless prints.
- 35Can I print from or scan to Android™ Smartphone?
- 36I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 37Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 38ControlCenter3 displays a blank screen at startup (Windows)
- 39Open the Status Monitor
- 40I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 41Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 42Locate files scanned with ControlCenter3 (For Windows)
- 43Ink Low
- 44I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 45Which E-mail packages are compatible with ControlCenter3?
- 46When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 47Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 48When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 49A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 50Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.