FAQs & Troubleshooting
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- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 3I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 4What is Brother iPrint&Scan?
- 5I still receive the error message "Paper Jam" after I removed the jammed paper.
- 6I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 7How do I know which side up my photo paper should be in the tray?
- 8Paper Jam
- 9Locate files scanned with ControlCenter3 (For Windows)
- 10Ink Low
- 11My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 12Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 13One or more of my colors are not printing (blank). What can I do?
- 14How do I load envelopes into my machine?
- 15I am unable to change my Brother machine's Receive Mode.
- 16Can I print from or scan to Android™ Smartphone?
- 17Scan multiple pages into one file instead of each scan being saved as a separate file.
- 18Where is the USB port on the machine?
- 19I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 20I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 21I cannot install Brother drivers on Debian 10 or later (Linux)
- 22Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 23Can I use AirPrint with my Brother machine?
- 24The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 25Stop my Brother machine from automatically redialing a number.
- 26Can I print directly onto DVDs or CDs?
- 27When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 28I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 29Where can I get FaceFilter Studio and what can I do with this application?
- 30I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.
- 31Forward a fax to another fax machine when my machine has a mechanical problem.
- 32When I print, the pages are smudged with ink. What should I do?
- 33Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 34What is Distinctive Ring and how do I program it?
- 35What do the messages "NG" or "Poor Line Condition" on the Transmission Verifieation Report mean?
- 36Why doesn't the machine answer when receiving a call?
- 37I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 38Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 39Set up your Brother machine on a wireless network.
- 40ControlCenter3 displays a blank screen at startup (Windows)
- 41When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 42Download a file from the "Downloads" section and save it to Windows 8 computer.
- 43Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 44Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 45Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 46A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 47What is the Network Shared printing?
- 48Can I print from and scan to iPhone, iPod touch and iPad?
- 49Change the printer driver settings (Windows/macOS)
- 50Print using only the black ink cartridge when the Color cartridges have run out.