FAQs & Troubleshooting
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- 1One or more of my colors are not printing (blank). What can I do?
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3What is Distinctive Ring and how do I program it?
- 4I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 5Print using only the black ink cartridge when the Color cartridges have run out.
- 6How do I store Speed Dial numbers on my Brother machine for easy dialing?
- 7Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 8Can I use AirPrint with my Brother machine?
- 9Change the printer driver settings (Windows/macOS)
- 10How do I know which side up my photo paper should be in the tray?
- 11The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 12Scan and save a document in PDF format (Scan to File)
- 13Can I use voice mail on the same line as my Brother machine?
- 14Paper Jam
- 15Replace Ink
- 16I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 17Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 18Open the Status Monitor
- 19ControlCenter3 displays a blank screen at startup (Windows)
- 20I cannot save a file downloaded from the Brother support website (For Windows)
- 21When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 22Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 23I cannot find some option in the Printing preferences. (For Windows)
- 24Open the Control Panel (For Windows)
- 25I cannot print from my computer via USB.
- 26Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 27Scan multiple pages into one file instead of each scan being saved as a separate file.
- 28I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 29Create or view a XML Paper Specification document
- 30I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 31Forward a fax to another fax machine when my machine has a mechanical problem.
- 32Where is the USB port on the machine?
- 33Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 34Adjust the Sleep Mode setting.
- 35Uninstall Scan-key-tool. (Linux)
- 36Verify if the Brother machine has a dial tone
- 37How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7?
- 38I am using Voice Over Internet Protocol (VoIP) and I'm having problems receiving faxes.
- 39Scan a document in Mac OS X 10.6.
- 40Scan a document in Windows 8 and Windows 10.
- 41When I print, the pages are smudged with ink. What should I do?
- 42When receiving a single page fax, why does the fax print on two pages or a blank sheet ejects afterwards?
- 43I cannot receive a color fax.
- 44How do I load envelopes into my machine?
- 45Configure and use the Scan Key Tool (Linux)
- 46The driver installation finished successfully but I cannot print. (Linux)
- 47How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 48"Offline" appears on the Status Monitor.
- 49Delete print jobs from the print queue.
- 50Download a file from the "Downloads" section and save it to Windows 8 computer.