FAQs & Troubleshooting
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247 Results
- 1Install the built-in drivers (For Windows 8 and Windows 10)
- 2How do I load paper?
- 3How do I clear Machine Error 46?
- 4How do I clear the message "PAPER JAM" from the display?
- 5I cannot install Brother drivers on Debian 10 or later (Linux)
- 6Scan and save a document in PDF format (Scan to File)
- 7How do I load 10 x 15 Glossy paper into my machine?
- 8Can I use voice mail on the same line as my Brother machine?
- 9One or more of my colors are not printing (blank). What can I do?
- 10I cannot save a file downloaded from the Brother support website (For Windows)
- 11The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 12The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 13Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 14The driver installation finished successfully but I cannot print. (Linux)
- 15Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 16The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 17I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 18I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 19I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 20The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 21How to identify your Operating System (OS).
- 22Locate files scanned with ControlCenter3 (For Windows)
- 23When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 24Can third party ink be used to refill the ink cartridges?
- 25What kind of Media Adapter can I use?
- 26How do I clear the message "INK EMPTY" from the display?
- 27I'm using Macintosh. What is the PreScan option used for?
- 28The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 29The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 30Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 31Uninstall Scan-key-tool. (Linux)
- 32I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 33Uninstall printer drivers (Linux)
- 34I cannot make borderless prints.
- 35Can I print from or scan to Android™ Smartphone?
- 36Can I print from and scan to iPhone, iPod touch and iPad?
- 37How do I know which side up my photo paper should be in the tray?
- 38I cannot scan via USB. (Mac OS X)
- 39How do I re-install the drivers?
- 40I'm using Windows®. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC. Why?
- 41I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 42My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 43Scan using XSane or GIMP (Linux)
- 44How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 45Print command (cupswrapper) (Linux)
- 46All print jobs are aborted and nothing is printed. (Linux)
- 47I am unable to print from a client PC to a printer on a print server. (Linux)
- 48Delete print jobs from the print queue.
- 49Open the Control Panel (For Windows)
- 50The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.