FAQs & Troubleshooting
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245 Results
- 1One or more of my colors are not printing (blank). What can I do?
- 2Can I use voice mail on the same line as my Brother machine?
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 4When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 5How do I clear the message "PAPER JAM" from the display?
- 6How do I clear Machine Error 46?
- 7I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 8What driver package format is supported by my Linux distribution?
- 9How do I know which side up my photo paper should be in the tray?
- 10How do I load 10 x 15 Glossy paper into my machine?
- 11I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 12Open the Control Panel (For Windows)
- 13The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 14I cannot make borderless prints.
- 15How to identify your Operating System (OS).
- 16The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 17Locate files scanned with ControlCenter3 (For Windows)
- 18When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 19I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 20Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 21I'm using Windows Vista. When I try to install the Full Driver & Software Package I receive the error message "Unhandled Exception". What should I do?
- 22Which E-mail packages are compatible with ControlCenter3?
- 23Scan an image and insert it into an Office 2007 application. (For Windows Vista or later)
- 24Where is the USB port on the machine?
- 25When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 26How do I load paper?
- 27I cannot scan when using SELinux (Security-Enhanced Linux)
- 28Pre-Required Procedures (Linux)
- 29Can I print from and scan to iPhone, iPod touch and iPad?
- 30Scan and save a document in PDF format (Scan to File)
- 31Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 32"How do I clear the message Unable to..." ( "Unable to Change" "Unable to Clean" "Unable to Init" "Unable to Print" "Unable to Scan" )?
- 33When I print, the pages are smudged with ink. What should I do?
- 34Improve poor print quality.
- 35I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 36I cannot install the driver when using the Driver Install Tool. (Linux)
- 37Configure and use the Scan Key Tool (Linux)
- 38I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 39To install the printer driver easily using a tool. (Linux)
- 40ControlCenter3 displays a blank screen at startup (Windows)
- 41Delete print jobs from the print queue.
- 42Open the "Scanners and Cameras" and Properties.
- 43Locate files scanned with ControlCenter2 (For Macintosh)
- 44The edge of glossy paper is smudged.
- 45I cannot print from my computer via USB.
- 46Change the printer driver settings (Windows/macOS)
- 47The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 48The printer status is Offline or Paused.
- 49Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 50The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.