FAQs & Troubleshooting
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274 Results
- 1How can I improve poor print quality?
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3One or more of my colors are not printing (blank). What can I do?
- 4I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 5I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 6I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 7Can I print from or scan to Android™ Smartphone?
- 8Scan and save a document in PDF format (Scan to File)
- 9I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 10I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 11When I print, the pages are smudged with ink. What should I do?
- 12Which E-mail packages are compatible with ControlCenter2?(For Windows 2000/XP)
- 13Which E-mail packages are compatible with ControlCenter3?
- 14When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 15Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 16My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 17Cannot print after a Windows 10 update (June 2020)
- 18I cannot save a file downloaded from the Brother support website (For Windows)
- 19Download a file from the "Downloads" section and save it to Windows 8 computer.
- 20I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 - 10.8)
- 21How do I clear Machine Error 46?
- 22I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 23I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 24Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 25When scanning to OCR from Brother Control Center 2.0, the OCR application doesn't launch. I have Windows® XP Service Pack 2 (SP2) installed. What should I do?
- 26The link icon for Outlook Express is not displayed in PaperPort®. What should I do?
- 27I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 28I cannot receive a color fax. Why?
- 29I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 30I'm using Macintosh. What is the PreScan option used for?
- 31Open the "Scanners and Cameras" and Properties.
- 32Delete print jobs from the print queue.
- 33The edge of glossy paper is smudged.
- 34I cannot print from my computer via USB.
- 35The printer status is Offline or Paused.
- 36Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 37Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 38I replaced my ink cartridge but the LCD is still displaying "Near Empty".
- 39I'm using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware" and I am unable to print. What can I do?
- 40I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes. What can I do?
- 41PaperPort® is installed on my computer, however there are no PaperPort® print drivers installed. What can I do?
- 42Why does the LCD on my machine say 'INK EMPTY' when there is still Ink remaining?
- 43I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 44After I installed Sun JavaVM, some applications will not work correctly.
- 45I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 46What is Distinctive Ring and how do I program it?
- 47I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 48I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 49What is Multi-Function Link Pro Suite?
- 50Can I still receive faxes or calls when the machine is switched off?