FAQs & Troubleshooting
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145 Results
- 1Drum End Soon
- 2Replace Drum
- 3Replace Toner
- 4Black lines down the page
- 5How to identify your Operating System (OS).
- 6Cover is Open
- 7I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 8When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 9Jam Inside
- 10Jam Tray
- 11What driver package format is supported by my Linux distribution?
- 12Turn the Toner Save mode on or off
- 13The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 14Fuser Error or Self-Diagnostic
- 15I cannot save a file downloaded from the Brother support website (For Windows)
- 16Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 17No Paper
- 18Out of Memory
- 19I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 20What is the difference between the toner cartridge and the drum unit?
- 21Unable to Scan / Scan Unable
- 22Print Unable or Print Unable XX
- 23Cartridge Error
- 24The printer status is Offline or Paused.
- 25"Offline" appears on the Status Monitor.
- 26Can I print from or scan to Android™ Smartphone?
- 27When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 28I still receive the error message "Drum End Soon" or "Replace Drum" after I replace the drum unit with a new one.
- 29Change the printer driver settings (Windows/macOS)
- 30Scan multiple pages into one file instead of each scan being saved as a separate file.
- 31Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 32Document Jam
- 33Can I use non-Brother or third party supplies with the Brother machine?
- 34I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 35No Toner
- 36Clean the Drum Unit.
- 37Confirm that a FAX I sent was received correctly.
- 38I cannot install the driver when using the Driver Install Tool. (Linux)
- 39"Cooling Down" is displayed on my Brother machine's display and the machine stops printing or copying documents.
- 40The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 41Can I print from and scan to iPhone, iPod touch and iPad?
- 42Can I use AirPrint with my Brother machine?
- 43What is Toner Continue Mode?
- 44Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 45TONER ENDED
- 46Toner Low
- 47What is the recommended paper?
- 48I cannot print from my computer via USB.
- 49I cannot scan via USB. (Mac OS X)
- 50I am having a problem receiving faxes.