FAQs & Troubleshooting
 |
Popular |
148 Results
- 1Replace Toner
- 2Drum End Soon
- 3No Paper
- 4Replace Drum
- 5Jam Tray
- 6I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 7The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 8Cartridge Error
- 9I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 10No Drum
- 11I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes.
- 12What driver package format is supported by my Linux distribution?
- 13When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 14"Offline" appears on the Status Monitor.
- 15How to identify your Operating System (OS).
- 16The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 17Unable to Scan / Scan Unable
- 18I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 19Cover is Open
- 20Toner Low
- 21Document Jam
- 22Jam Inside
- 23Can I use non-Brother or third party supplies with the Brother machine?
- 24What is the recommended paper?
- 25Turn the Toner Save mode on or off
- 26Black lines down the page
- 27Check the firmware version.
- 28Install the built-in drivers (For Windows 8 and Windows 10)
- 29What is Toner Continue Mode?
- 30Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 31Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 32I cannot print from my computer via USB.
- 33TONER ENDED
- 34No Toner
- 35I cannot scan via USB. (Mac OS X)
- 36Scan multiple pages into one file instead of each scan being saved as a separate file.
- 37Out of Memory
- 38Confirm that a FAX I sent was received correctly.
- 39I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 40I cannot install Brother drivers on Debian 10 or later (Linux)
- 41Command List of brscan. (Linux)
- 42Scan a document using Brother iPrint&Scan. (macOS only)
- 43"Cooling Down" is displayed on my Brother machine's display and the machine stops printing or copying documents.
- 44Can I print from and scan to iPhone, iPod touch and iPad?
- 45Clean the corona wire of the drum unit.
- 46Faint
- 47I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 48My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 49Cannot print after a Windows 10 update (June 2020)
- 50"ControlCenter needs to be updated." - macOS 10.15 Catalina
