FAQs & Troubleshooting
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148 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 3I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 4Jam Tray
- 5Drum End Soon
- 6Replace Drum
- 7Replace Toner
- 8Can I print from and scan to iPhone, iPod touch and iPad?
- 9I cannot install Brother drivers on Debian 10 or later (Linux)
- 10What driver package format is supported by my Linux distribution?
- 11Can I print from or scan to Android™ Smartphone?
- 12Turn the Toner Save mode on or off
- 13When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 14Black lines down the page
- 15How to identify your Operating System (OS).
- 16Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 17Jam Inside
- 18Faint
- 19The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 20I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 21Document Jam
- 22"Cooling Down" is displayed on my Brother machine's display and the machine stops printing or copying documents.
- 23Cartridge Error
- 24Scan multiple pages into one file instead of each scan being saved as a separate file.
- 25Change the printer driver settings (Windows/macOS)
- 26Print Unable or Print Unable XX
- 27The printer status is Offline or Paused.
- 28No Paper
- 29When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 30Delete print jobs from the print queue.
- 31When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 32Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 33No Toner
- 34What is the recommended paper?
- 35Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 36I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 37My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 38Fuser Error or Self-Diagnostic
- 39Cover is Open
- 40Toner Low
- 41I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes.
- 42Confirm that a FAX I sent was received correctly.
- 43Can I use non-Brother or third party supplies with the Brother machine?
- 44Unable to Scan / Scan Unable
- 45Clean the corona wire of the drum unit.
- 46I cannot save a file downloaded from the Brother support website (For Windows)
- 47Check the firmware version.
- 48I still receive the error message "Drum End Soon" or "Replace Drum" after I replace the drum unit with a new one.
- 49No Drum
- 50Wrong Paper Type
