FAQs & Troubleshooting
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115 Results
- 1Using the CommTool (for Windows)
- 2How do I connect the printer via Bluetooth®/Wi-Fi®/wired network?
- 3How to load the Media
- 4How to install the Mac driver via USB/ Wi-Fi®/ wired network
- 5How to set Bluetooth Local Name or PIN code using the BPM (Brother Printer Management Tool) (for Windows)
- 6The label wraps around the platen roller when using the cutter.
- 7How to connect the printer to your computer
- 8How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 9Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 10How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
- 11The time on the printer is incorrect.
- 12My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 13How to update the firmware
- 14How to identify your Operating System (OS) for Windows or Mac
- 15(Video) How do I create an Address Label using Microsoft Word Add-In and formatting the text? (P-touch Editor 5.x for Windows)
- 16The power indicator does not light.
- 17The LED is flashing in red and the printer status from the BPM (Brother Printer Management Tool) shows "Out of Ribbon" or "Ribbon Encoder Err./Ribbon End Err".
- 18Printing is not possible.
- 19How to set the Direct Thermal or Thermal Transfer Print Methods
- 20BarTender UltraLite Edition 2021 (BarTender Designer for Brother) displays the error #1401 during printing.
- 21How to get Bluetooth MAC Address with the CommTool (for Windows)
- 22How to install the Windows driver via Wi-Fi®/ wired network
- 23What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 24How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 25The printing position of small label is incorrect.
- 26The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)
- 27How to open the Devices and Printers window
- 28How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 29What is the Label List? (P-touch Editor 5.x for Windows)
- 30The LED is flashing in red and the printer status from the BPM (Brother Printer Management Tool) shows “Paper Jam”.
- 31(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 32Printed barcodes cannot be read.
- 33How do I clean / maintain my printer?
- 34How to reset the printer settings by directly operating the printer
- 35I cannot connect my machine to the wireless network.
- 36How to install the Windows driver via Bluetooth®
- 37How to set the Gap/Black Mark Sensor as Media Sensor and calibrate the Gap/Black Mark Sensor by directly operating the printer
- 38How to clean the Print Head
- 39How to change the printer code page
- 40How to load the Ribbon
- 41How to update firmware to all printers on the same subnet at the same time
- 42How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 43How do I save a layout style that I created? (P-touch Editor 5.x for Windows)
- 44Creating an Address Label using the Add-In function with Microsoft Outlook (P-touch Editor 5.x for Windows)
- 45The left or right side of the label is not printed correctly.
- 46I installed "Printer Driver" and "Printer Driver for P-touch Editor" using a USB cable, but I cannot print with "Printer Driver for P-touch Editor".
- 47I don't know the Product Key Code for BarTender UltraLite Edition 2021 (BarTender Designer for Brother).
- 48Switch between the wired network and Wi-Fi® network/Bluetooth® connection
- 49Enable or disable Bluetooth Low Energy (BLE)
- 50How to get an alert log file using the BPM (Brother Printer Management Tool) (for Windows)