FAQs & Troubleshooting
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109 Results
- 1How to load the Media
- 2The printing position of small label is incorrect.
- 3The LED is flashing in red and the printer status from the BPM (Brother Printer Management Tool) shows “Paper Jam”.
- 4The time on the printer is incorrect.
- 5How to update the firmware
- 6I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup" dialog box. (P-touch Editor 5.x for Windows)
- 7How to adjust the cut position (For Windows)
- 8How to set the Direct Thermal or Thermal Transfer Print Methods
- 9How to install the Windows driver via Wi-Fi®/ wired network
- 10How to install the Windows driver via Wi-Fi®/ wired network
- 11The label wraps around the platen roller when using the cutter.
- 12My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 13When printing with the thermal transfer method, the print or cutting position gradually shifts.
- 14The LED is flashing in red and the printer status from the BPM (Brother Printer Management Tool) shows "Out of Ribbon" or "Ribbon Encoder Err./Ribbon End Err".
- 15How to skip the AUTO.BAS program only one time by directly operating the printer
- 16How to change the printer code page
- 17How to load the Ribbon
- 18How to clean the Platen Roller
- 19How do I reset Wi-Fi® setting?
- 20I cannot install the printer driver or print in Windows 11.
- 21Memory full error occurred.
- 22How can I connect the printer to my mobile device via Wi-Fi® ?
- 23How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 24(Video) How can I automatically adjust the label length depending on the amount of text? (P-touch Editor 5.x for Windows)
- 25What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 26How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
- 27The power indicator does not light.
- 28How to change the speed and density in BarTender
- 29How to install Brother software on a computer not connected to the Internet
- 30How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 31Find the Wireless Security Information (e.g., SSID, Network key, etc.) for Windows
- 32Some parts of the label are not printed. (P-touch Editor 5.x for Windows)
- 33How do I combine vertical and horizontal characters on a label? (P-touch Editor 5.x for Windows)
- 34How do I save a layout style that I created? (P-touch Editor 5.x for Windows)
- 35(Video) How to use the Numbering function (P-touch Editor 5.x for Windows)
- 36The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)
- 37How do I create an Address Label using Microsoft Word Add-In and formatting the text? (P-touch Editor 5.x for Windows)
- 38Can I enlarge the size of bar code characters? (P-touch Editor 5.x for Windows)
- 39How can I automatically adjust the label length depending on the amount of text? (P-touch Editor 5.x for Windows)
- 40Why is the leading zero (0) missing after importing the database into P-touch Editor?
- 41How do I create a label containing a bar code/QR code? (P-touch Editor 5.x for Windows)
- 42My format is reset to default once my label has been printed when running the Excel Add-In. (P-touch Editor 5.x for Windows)
- 43How to use the Add-In function in Microsoft applications (P-touch Editor 5.x for Windows)
- 44The text format which is used with the Add-In Function differs from the original data. Why? (P-touch Editor 5.x for Windows)
- 45How to use the Numbering function (P-touch Editor 5.x for Windows)
- 46I installed "Printer Driver" and "Printer Driver for P-touch Editor" using a USB cable, but I cannot print with "Printer Driver for P-touch Editor".
- 47I cannot use some functions in BRAdmin Professional 4.
- 48BarTender UltraLite Edition 2021 (BarTender Designer for Brother) displays the error #1401 during printing.
- 49I don't know the Product Key Code for BarTender UltraLite Edition 2021 (BarTender Designer for Brother).
- 50I cannot print barcodes correctly using BarTender.
