FAQs & Troubleshooting
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108 Results
- 1Using the CommTool (for Windows)
- 2How to load the Media
- 3The LED is flashing in red and the printer status from the BPM (Brother Printer Management Tool) shows "Out of Ribbon" or "Ribbon Encoder Err./Ribbon End Err".
- 4How to transfer the print programs or templates using FBPL commands
- 5How to update firmware to all printers on the same subnet at the same time
- 6How to connect the printer to your computer
- 7How to add a new stock from the Seagull driver
- 8How to calibrate the Gap/Black Mark Sensor by directly operating the printer
- 9How to adjust the cut position (For Windows)
- 10How to change the control prefix code with the BPM (Brother Printer Management Tool) (for Windows)
- 11How to load the Ribbon
- 12How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 13How to set the Direct Thermal or Thermal Transfer Print Methods
- 14I cannot install the Windows driver.
- 15How to install the Windows driver via Wi-Fi®/ wired network
- 16The LED is lit in red and the printer status from the BPM (Brother Printer Management Tool) shows "Head Open".
- 17How to change the printer code page
- 18How to adjust the print position with the BPM (Brother Printer Management Tool) (for Windows)
- 19How to install the Mac driver via USB/ Wi-Fi®/ wired network
- 20The label is skipped when printing.
- 21The print quality is poor.
- 22When printing with the thermal transfer method, the print or cutting position gradually shifts.
- 23How to download the BMP/PCX file into your printer by the BPM (Brother Printer Management Tool) (for Windows)
- 24Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 25How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
- 26The power indicator does not light.
- 27The left or right side of the label is not printed correctly.
- 28The printing date/time is not printed. (P-touch Editor 5.x for Windows)
- 29How to get an alert log file using the BPM (Brother Printer Management Tool) (for Windows)
- 30The LED is flashing in red and the printer status from the BPM (Brother Printer Management Tool) shows "Out of Paper".
- 31The printed label is wrinkled.
- 32How to reset the printer settings by directly operating the printer
- 33How to set the Gap/Black Mark Sensor as Media Sensor and calibrate the Gap/Black Mark Sensor by directly operating the printer
- 34How to clean the Print Head
- 35Printing the printer configuration (Self-test)
- 36Find the Wireless Security Information (e.g., SSID, Network key, etc.) for Windows
- 37Where can I find the printer's network settings, such as IP address?
- 38How do I uninstall the printer driver?
- 39When I print a long label or many labels continuously, printing stops suddenly before finishing.
- 40(Video) How to use the Numbering function (P-touch Editor 5.x for Windows)
- 41Unnecessary data such as ASCII data are printed.
- 42(Video) How do I create an Address Label using Microsoft Word Add-In and formatting the text? (P-touch Editor 5.x for Windows)
- 43Creating an Address Label using the Add-In function with Microsoft Outlook (P-touch Editor 5.x for Windows)
- 44I don't know the Product Key Code for BarTender UltraLite Edition 2021 (BarTender Designer for Brother).
- 45What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 46My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 47How to change the speed and density in BarTender
- 48How to open the Devices and Printers window
- 49How do I reset Wi-Fi® setting?
- 50How do I clean / maintain my printer?