FAQs & Troubleshooting
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100 Results
- 1How to load the Media
- 2The printing position of small label is incorrect.
- 3How to change the printer code page
- 4How to install the Windows driver via Wi-Fi®/ wired network
- 5How to change the speed and density in BarTender
- 6The label is skipped when printing.
- 7The LED is lit in red and the printer status from the BPM (Brother Printer Management Tool) shows “Head Open”.
- 8How to change the control prefix code with the BPM (Brother Printer Management Tool) (for Windows)
- 9How to adjust the printout position
- 10How to configure your printer by web browser
- 11How to adjust the cut position (For Windows)
- 12How to add a new stock from the Seagull driver
- 13How to connect the printer to your computer (for Windows)
- 14The LED is flashing in red and the printer status from the BPM (Brother Printer Management Tool) shows "Out of Paper".
- 15I cannot install the Windows driver.
- 16How to set the Gap/Black Mark Sensor as Media Sensor and calibrate the Gap/Black Mark Sensor by directly operating the printer
- 17How to calibrate the Gap/Black Mark Sensor by directly operating the printer
- 18How to adjust the tear position in BarTender
- 19How to update the firmware
- 20The power indicator does not light.
- 21How do I clean / maintain my printer?
- 22The left or right side of the label is not printed correctly.
- 23How to set the Direct Thermal or Thermal Transfer Print Methods
- 24My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 25When printing with the thermal transfer method, the print or cutting position gradually shifts.
- 26How to execute the printer configuration (Self-test) to debug
- 27How to install the Mac driver via USB/ Wi-Fi®/ wired network
- 28How to attach the External Roll Mount (Optional)
- 29How to load the Ribbon
- 30How to update firmware to all printers on the same subnet at the same time
- 31I don't know the Product Key Code for BarTender UltraLite Edition 2021 (BarTender Designer for Brother).
- 32How to get an alert log file using the BPM (Brother Printer Management Tool) (for Windows)
- 33How to download the BMP/PCX file into your printer by the BPM (Brother Printer Management Tool) (for Windows)
- 34The label wraps around the platen roller when using the cutter.
- 35BarTender UltraLite Edition 2021 (BarTender Designer for Brother) displays the error #1401 during printing.
- 36Using the CommTool (for Windows)
- 37How to reset the printer by directly operating the printer
- 38How to transfer the print programs or templates using FBPL commands
- 39How to open the Devices and Printers window
- 40I cannot print and the printer driver I installed is not recognized correctly by the computer (For Windows 10 Version 1903)
- 41Printing the printer configuration (Self-test)
- 42How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
- 43The LED is flashing in red and the printer status from the BPM (Brother Printer Management Tool) shows "Out of Ribbon" or "Ribbon Encoder Err./Ribbon End Err".
- 44How to skip the AUTO.BAS program only one time by directly operating the printer
- 45How to adjust the print position with the BPM (Brother Printer Management Tool) (for Windows)
- 46How to clean the Platen Roller
- 47I installed "Printer Driver" and "Printer Driver for P-touch Editor" using a USB cable, but I cannot print with "Printer Driver for P-touch Editor".
- 48What kind of options does this printer use?
- 49How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 50The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)