FAQs & Troubleshooting
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149 Results
- 1How to set the Cutter
- 2I cannot save a file downloaded from the Brother support website (For Windows)
- 3How do I transfer label or slip templates?
- 4Which interface can I use?
- 5How to use the Paper Size Setup (for Windows)
- 6What Android™ mobile application can I use?
- 7How to set the Head Unit
- 8How to set the Platen Roller
- 9How do I install/change the RD roll?
- 10How do I clean my printer?
- 11How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 12Using the Communication settings (for Windows)
- 13Printing is not possible. (USB connection)
- 14Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 15The Printer Setting Tool does not start.
- 16How to identify the printer's firmware version
- 17Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)
- 18How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 19How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 20I cannot print after updating the firmware or font data.
- 21When I install my label printer’s driver, the computer’s CPU usage is 100% (Windows Server)
- 22I cannot install the driver on multiple versions of Linux (Ubuntu 16.04 and 18.04, Mint 18.3 and 19) and the message "Job completed, filter error or no driver" is displayed. (Linux®)
- 23How can I reset the printer?
- 24P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 25What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 26How do I transfer label templates with P-touch Transfer Express?
- 27How do I reset network setting?
- 28My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 29How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
- 30How to install Brother software on a computer not connected to the Internet
- 31The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 32The media cannot be fed to the beginning of a label.
- 33How do I transfer label templates to the printer via network? (BRAdmin Professional)
- 34The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 35Labels are jammed in the machine or are not ejected correctly after printing.
- 36When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 37How to set the Peeler
- 38Where can I find my Brother printer's serial number?
- 39The power button does not light up.
- 40A security warning appears when accessing Web Based Management via HTTPS.
- 41I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 42Print free-length labels with the set length (Linux®)
- 43Creating a label with GIMP (Linux®)
- 44Can I set a different media width when using an OpenOffice template? (Linux®)
- 45How to open the Devices and Printers window
- 46Some parts of the label are not printed. (P-touch Editor 5.x for Windows)
- 47How to identify your Operating System (OS) for Windows or Mac
- 48What is the Label List? (P-touch Editor 5.x for Windows)
- 49How to insert the Label Support
- 50Installing a CA certificate