FAQs & Troubleshooting
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140 Results
- 1How do I transfer label or slip templates?
- 2How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 3My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 4How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 5My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 6Printing is not possible. (USB connection)
- 7How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
- 8How do I transfer label templates with P-touch Transfer Express?
- 9I cannot save a file downloaded from the Brother support website (For Windows)
- 10P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 11How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 12How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 13How do I install/change the RD roll?
- 14I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 15Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 16How to install the rechargeable Li-ion battery
- 17How do I reset network setting?
- 18What iOS mobile application can I use?
- 19The paper settings specified from the server computer are not reflected on the client computer.
- 20Although "Auto Power On" or "Power On When Plugged in" is set to On in the Printer Setting Tool, the printer does not turn on automatically.
- 21I cannot print in Windows 10 using Bluetooth® even though my machine and computer are paired.
- 22How do I uninstall the printer driver?
- 23"Setup start error code 2" (also "code 193", "code 216" or "code 267") appears when I try to install the driver. What should I do?
- 24I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 25Where can I find my Brother printer's serial number?
- 26What Android™ mobile application can I use?
- 27Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 28I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 29Installing a CA certificate
- 30Using the Printer Setting Tool (for Windows)
- 31How to identify the printer's firmware version
- 32How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 33How to identify your Operating System (OS) for Windows or Mac
- 34The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)
- 35How do I create an Address Label? (P-touch Editor 5.0 for Windows)
- 36I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 37Using the Device Settings (for Windows)
- 38What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 39How do I clean my machine?
- 40How do I save a layout style that I created? (P-touch Editor 5.x for Windows)
- 41How do I create an Address Label using Microsoft Word Add-In and formatting the text? (P-touch Editor 5.x for Windows)
- 42Can I use my Brother printer with a 64 bit Linux® distribution? (Linux®)
- 43I'm using RedHat Enterprise 7.2, Fedora 23. I cannot print to my Brother machine. (Linux®)
- 44Creating a label with OpenOffice (Linux®)
- 45The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 46When I try to use the database function, the error message "Code=800401f9 Msg: Error in the DLL Source: ADODB. Connection Description:" appears. What should I do?
- 47When I print a long label or many labels continuously, printing suddenly stops.
- 48I cannot print LibreOffice documents in landscape orientation. (Linux®)
- 49Installing the LPR driver and CUPS wrapper driver (Linux®)
- 50How to open the Devices and Printers window