FAQs & Troubleshooting
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128 Results
- 1How do I transfer label or slip templates?
- 2Although "Auto Power On" or "Power On When Plugged in" is set to On in the Printer Setting Tool, the printer does not turn on automatically.
- 3How do I install/change the RD roll?
- 4I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 5How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
- 6How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 7How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 8Where can I find my Brother printer's serial number?
- 9How do I reset network setting?
- 10I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 11Using the Communication settings (for Windows)
- 12I cannot save a file downloaded from the Brother support website (For Windows)
- 13What Android™ mobile application can I use?
- 14How to identify the printer's firmware version
- 15How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 16Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 17How do I transfer label templates with P-touch Transfer Express?
- 18How to install the rechargeable Li-ion battery
- 19Using the Device Settings (for Windows)
- 20I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 21P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 22What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 23When I try to use the database function, the error message "Code=800401f9 Msg: Error in the DLL Source: ADODB. Connection Description:" appears. What should I do?
- 24Printing is not possible. (USB connection)
- 25I cannot print LibreOffice documents in landscape orientation. (Linux®)
- 26What is the Label List? (P-touch Editor 5.x for Windows)
- 27The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)
- 28I cannot print in Windows 10 using Bluetooth® even though my machine and computer are paired.
- 29What iOS mobile application can I use?
- 30The paper settings specified from the server computer are not reflected on the client computer.
- 31The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 32How to open the Devices and Printers window
- 33How to identify your Operating System (OS) for Windows or Mac
- 34My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 35How do I create an Address Label using Microsoft Word Add-In and formatting the text? (P-touch Editor 5.x for Windows)
- 36My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 37The printed bar code image is different from what I see on the P-touch Editor screen. (P-touch Editor 5.x for Windows)
- 38When I print a long label or many labels continuously, printing suddenly stops.
- 39Creating a label with GIMP (Linux®)
- 40Adding a custom media size for continuous tape (Linux®)
- 41I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup" dialog box. (P-touch Editor 5.x for Windows)
- 42I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 43Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 44Creating a label with OpenOffice (Linux®)
- 45How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 46How to delete the registry information and files related to the printer driver
- 47How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 48How do I create an Address Label? (P-touch Editor 5.0 for Windows)
- 49When printing using the RD roll, the print is out of alignment.
- 50My format is reset to default once my label has been printed when running the Excel Add-In. (P-touch Editor 5.x for Windows)