FAQs & Troubleshooting
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126 Results
- 1How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 2How do I transfer label templates with P-touch Transfer Express?
- 3Although "Auto Power On" or "Power On When Plugged in" is set to On in the Printer Setting Tool, the printer does not turn on automatically.
- 4Printing is not possible. (USB connection)
- 5I cannot save a file downloaded from the Brother support website (For Windows)
- 6How to identify the printer's firmware version
- 7How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 8Installing the CUPS wrapper/LPR printer driver (Linux®)
- 9How do I connect my computer to the printer using the Wireless Direct mode?
- 10The printed bar code image is different from what I see on the P-touch Editor screen. (P-touch Editor 5.x for Windows)
- 11How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 12I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 13What iOS mobile application can I use?
- 14P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 15How do I connect the printer to my mobile device via Wi-Fi®?
- 16How do I reset network setting?
- 17I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 18Can I use my Brother printer with a 64 bit Linux® distribution? (Linux®)
- 19I'm using RedHat Enterprise 7.2, Fedora 23. I cannot print to my Brother machine. (Linux®)
- 20Uninstalling the printer driver (Linux®)
- 21The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 22Using the Device Settings (for Windows)
- 23How do I connect the printer to my computer via Wi-Fi®?
- 24Some parts of the label are not printed. (P-touch Editor 5.x for Windows)
- 25When printing using the RD roll, the print is out of alignment.
- 26The media cannot be fed to the beginning of a label.
- 27How do I uninstall the printer driver?
- 28How do I open an Excel/Access file with the Database function? (P-touch Editor 5.x for Windows)
- 29How to use the Numbering function (P-touch Editor 5.x for Windows)
- 30The driver downloaded from the website cannot be installed.
- 31When I print a long label or many labels continuously, printing suddenly stops.
- 32Creating an Address Label using the Add-In function with Microsoft Outlook (P-touch Editor 5.x for Windows)
- 33I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux®)
- 34I cannot print and get the "lpadmin: PPD file cannot be copied!" error during installation (Or "cp: `/usr/share/cups/model/[file name].ppd' cannot be started: No such file or directory") (Linux®)
- 35Large characters are printed incorrectly. (Linux®)
- 36Error messages do not appear when using the USB connection of my printer.
- 37How do I transfer templates or other data from the computer to the printer?
- 38I connected multiple printers of the same model to one computer but can only print from one of them.
- 39What do the indicator lights mean?
- 40The P-touch Add-In is registered in Microsoft Word, but the P-touch icon or "Brother P-touch" in the Tools menu does not appear as normal. (P-touch Editor 5.x for Windows)
- 41How do I create a Name Badge Label using a template? (P-touch Editor 5.x for Windows)
- 42Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 43When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 44A security warning appears when accessing Web Based Management via HTTPS.
- 45I cannot install the CUPS driver and get a message that CUPS does not exist. (Linux®)
- 46When printing with Ubuntu 12.04, the print position shifts. (Linux®)
- 47The driver installation finished successfully but I cannot print. (Linux®)
- 48I get the "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory" error message while installing the CUPS driver on a Debian distribution (such as Ubuntu or Kubuntu). (Linux®)
- 49I cannot print LibreOffice documents in landscape orientation. (Linux®)
- 50The printing position shifts vertically or horizontally. (Linux®)