FAQs & Troubleshooting
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239 Results
- 1Where can I download the latest P-touch Editor for Mac?
- 2I cannot install the printer driver.
- 3What iOS mobile application can I use?
- 4How to uninstall the printer driver and software
- 5The layout is incorrect when I print labels with P-touch Editor 5.x for Mac.
- 6Installing the software
- 7How to identify your Operating System (OS) for Windows or Mac
- 8How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 9What Android™ mobile application can I use?
- 10When I try to print a label, it comes out blank. (for macOS10.15 or earlier )
- 11I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 12How do I transfer label or slip templates?
- 13How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 14P-touch Editor crashes when I open it on my Mac.
- 15How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 16How do I create an Address Label using Microsoft Word Add-In and formatting the text? (P-touch Editor 5.x for Windows)
- 17I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 18I cannot select my printer in P-touch Editor. (For macOS 10.13 or later)
- 19What is the compatible barcode protocol? (iPrint&Label)
- 20How can I print wirelessly after installing the printer driver? (for macOS 10.15 or earlier)
- 21(Video) 2-color Printing is not possible.
- 22I cannot save a file downloaded from the Brother support website (For Windows)
- 23How do I transfer label templates with P-touch Transfer Express?
- 24Is there a way to eliminate the tape that is cut off before each label? (P-touch Editor Lite LAN)
- 25How can I make a wide label by using the split printing function (printing a large layout dividedly on multiple labels)? (P-touch Editor 5.x for Windows)
- 26How do I create an Address Label? (P-touch Editor 5.x for Windows)
- 27Creating an Address Label using the Add-In function with Microsoft Outlook (P-touch Editor 5.x for Windows)
- 28My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 29How do I connect the computer to my printer using both the Infrastructure mode and the Wireless Direct mode?
- 30When I try to load data from a CSV file into P-touch Editor for Mac, the characters in the data become garbled.
- 31Can I change the barcode settings like barocde size? (iPrint&Label)
- 32Using the Device Settings (for Windows)
- 33Wi-Fi® LED is lit in blue (QL-810W) or WLAN icon appears on the LCD (QL-820NWB) but the printer cannot communicate with other devices via Wi-Fi.
- 34I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 35What is the default User ID and Password for BRAdmin Light or Professional?
- 36My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 37I cannot print.
- 38A security warning appears when accessing Web Based Management via HTTPS.
- 39How can I create a barcode label? (iPrint&Label)
- 40How to uninstall software on my Mac computer (P-touch Editor 5.x for Mac)
- 41(Video) How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 42The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)
- 43(Video) How do I create an Address Label? (P-touch Editor 5.x for Windows)
- 44I cannot connect my printer to a Windows 11 computer via USB.
- 45When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 46P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 47How can I connect my printer wirelessly?
- 48Poor print quality when printing on narrow labels. (iPrint&Label)
- 49How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
- 50Printing is not possible. (USB connection)