FAQs & Troubleshooting
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228 Results
- 1Printing is not possible. (USB connection)
- 2My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 3How do I reset network setting?
- 4What Android™ mobile application can I use?
- 5What iOS mobile application can I use?
- 6Where can I download the latest P-touch Editor for Mac?
- 7Is there a way to eliminate the tape that is cut off before each label? (P-touch Editor Lite LAN)
- 8(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 9Wi-Fi® indicator is lit in green but the printer cannot communicate with other devices via Wi-Fi.
- 10How do I transfer label or slip templates?
- 11Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 12I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 13P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 14Can I use iPrint&Label with another company's printers? (iPrint&Label)
- 15How do I cut at the end of the last label when printing multiple labels? (P-touch Editor 5.0 for Mac)
- 16How do I disable broadcasting the printer to AirPrint-compatible devices?
- 17Which label printers are compatible with iPrint&Label? (iPrint&Label)
- 18How to identify your Operating System (OS) for Windows or Mac
- 19What is the default User ID and Password for BRAdmin Light or Professional?
- 20How do I connect the printer to my computer via wired LAN (Ethernet)? (for Mac)
- 21I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 22Where can I find my Brother printer's serial number?
- 23(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 24Poor print quality when printing on narrow labels. (iPrint&Label)
- 25How do I transfer label templates with P-touch Transfer Express?
- 26How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
- 27How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 28How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 29The power button does not light up.
- 30Can I set a different media width when using an OpenOffice template? (Linux®)
- 31P-touch Editor shows an error message "This application is incompatible with the AirPrint printer driver. Select the CUPS printer driver. Check the FAQ for details." (For macOS 12 or earlier).
- 32The printed bar code image is different from what I see on the P-touch Editor screen. (P-touch Editor 5.x for Windows)
- 33How do I uninstall the printer driver?
- 34How to delete the registry information and files related to the printer driver
- 35The print is horizontally compressed and not shaped correctly.
- 36I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 37I cannot save a file downloaded from the Brother support website (For Windows)
- 38When I try to load data from a CSV file into P-touch Editor for Mac, the characters in the data become garbled.
- 39I get an error message while trying to print: "Communication Error Cannot Communicate with the Device". (iPrint&Label)
- 40The paper settings specified from the server computer are not reflected on the client computer.
- 41(Video) I connected multiple printers of the same model to one computer but can only print from one of them.
- 42How do I create a label containing a bar code/QR code? (P-touch Editor 5.x for Windows)
- 43Printing is not possible. (P-touch Editor5.3 for Mac)
- 44How do I install/change the label roll?
- 45My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 46The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 47How to open the Devices and Printers window
- 48(Video) Small characters or thin lines are printed faintly.
- 49Can I change the barcode settings like barocde size? (iPrint&Label)
- 50How to identify the printer's firmware version