FAQs & Troubleshooting
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174 Results
- 1Where can I download the latest P-touch Editor for Mac?
- 2I cannot install the printer driver.
- 3How to uninstall the printer driver and software
- 4How to identify your Operating System (OS) for Windows or Mac
- 5I cannot print.
- 6I cannot select my printer in P-touch Editor. (For macOS 10.13 or later)
- 7(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 8How can I make a wide label by using the split printing function (printing a large layout dividedly on multiple labels)? (P-touch Editor 5.x for Windows)
- 9I get an error saying "The roll of labels or tape inside the machine does not match the one selected in the application." (P-touch Editor 5.0 for Windows)
- 10I got an error while installing the printer driver. (Linux®)
- 11I cannot save a file downloaded from the Brother support website (For Windows)
- 12How do I cut at the end of the last label when printing multiple labels? (P-touch Editor 5.0 for Mac)
- 13(Video) How do I create an Address Label? (P-touch Editor 5.x for Windows)
- 14How do I create an Address Label using Microsoft Word Add-In and formatting the text? (P-touch Editor 5.x for Windows)
- 15Cannot insert data from a database into a barcode. (P-touch Editor 5.2 or later for Mac)
- 16How to delete the registry information and files related to the printer driver
- 17Printing is not possible. (P-touch Editor5.3 for Mac)
- 18How do I install/change the label roll?
- 19How to open the Devices and Printers window
- 20I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 21I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 22How to install Brother software on a computer not connected to the Internet
- 23"Setup start error code 2" (also "code 193", "code 216" or "code 267") appears when I try to install the driver. What should I do?
- 24The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 25I cannot install the printer driver and P-touch Editor 5.x. P-touch Editor Lite is open.
- 26(Video) How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 27When I try to print a label, it comes out blank. (for macOS10.15 or earlier )
- 28My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 29How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
- 30How do I create an Address Label? (P-touch Editor 5.0 for Windows)
- 31(Video) How do I create an Address Label using Microsoft Word Add-In and formatting the text? (P-touch Editor 5.x for Windows)
- 32Creating an Address Label using the Add-In function with Microsoft Outlook (P-touch Editor 5.x for Windows)
- 33What do the indicator lights mean?
- 34(Video) I connected multiple printers of the same model to one computer but can only print from one of them.
- 35How do I connect the printer to my computer using a USB cable?
- 36(Video) How do I print vertical text? (P-touch Editor 5.x for Windows)
- 37My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 38I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 39Installing the LPR driver and CUPS wrapper driver (Linux®)
- 40How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 41I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup" dialog box. (P-touch Editor 5.x for Windows)
- 42How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 43How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 44When I try to use the database function, the error message "Code=800401f9 Msg: Error in the DLL Source: ADODB. Connection Description:" appears. What should I do?
- 45The P-touch Add-In is registered in Microsoft Word, but the P-touch icon or "Brother P-touch" in the Tools menu does not appear as normal. (P-touch Editor 5.x for Windows)
- 46How do I create an Address Label? (P-touch Editor 5.0 for Mac)
- 47Printing is not possible. (P-touch Editor 5.0 for Mac)
- 48When I print a long label or many labels continuously, printing suddenly stops.
- 49What are the cleaning sheets for? When do I use them?
- 50When I try to load data from a CSV file into P-touch Editor for Mac, the characters in the data become garbled.