FAQs & Troubleshooting
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163 Results
- 1I cannot install the printer driver.
- 2Where can I download the latest P-touch Editor for Mac?
- 3How to uninstall the printer driver and software
- 4I got an error while installing the printer driver. (Linux®)
- 5How to identify your Operating System (OS) for Windows or Mac
- 6I cannot select my printer in P-touch Editor. (For macOS 10.13 or later)
- 7How do I cut at the end of the last label when printing multiple labels? (P-touch Editor 5.0 for Mac)
- 8I get an error saying "The roll of labels or tape inside the machine does not match the one selected in the application." (P-touch Editor 5.0 for Windows)
- 9How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 10What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 11I cannot print.
- 12I cannot save a file downloaded from the Brother support website (For Windows)
- 13How to open the Devices and Printers window
- 14My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 15I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 16When I try to load data from a CSV file into P-touch Editor for Mac, the characters in the data become garbled.
- 17When I try to print a label, it comes out blank. (for macOS10.15 or earlier )
- 18I want to know how to use P-touch Editor. (P-touch Editor 5.0 for Mac)
- 19Where can I find my Brother printer's serial number?
- 20I cannot install the printer driver and P-touch Editor 5.x. P-touch Editor Lite is open.
- 21How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 22When I try to use the database function, the error message "Code=800401f9 Msg: Error in the DLL Source: ADODB. Connection Description:" appears. What should I do?
- 23"Setup start error code 2" (also "code 193", "code 216" or "code 267") appears when I try to install the driver. What should I do?
- 24The printed bar code image is different from what I see on the P-touch Editor screen. (P-touch Editor 5.x for Windows)
- 25A data transmission error appears on the computer when trying to print a label.
- 26How do I install/change the label roll?
- 27How can I make a wide label by using the split printing function (printing a large layout dividedly on multiple labels)? (P-touch Editor 5.x for Windows)
- 28How do I print labels with higher quality? (P-touch Editor 5.x for Windows)
- 29Is data created in other applications compatible with P-touch Editor 5.0 for Mac?
- 30(Video) Small characters or thin lines are printed faintly.
- 31Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)
- 32How do I change the setting of "mm" and "inches"? (P-touch Editor Lite)
- 33How to make labels using "Small Address Labels" (P-touch Editor 5.0 for Mac)
- 34How to use the Add-In function in Microsoft applications (P-touch Editor 5.x for Windows)
- 35How to install Brother software on a computer not connected to the Internet
- 36The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 37The Printer Setting Tool is shown in Japanese. What should I do? (For Mac users)
- 38P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 39How can I make vertical labels? (P-touch Editor 5.1 for Mac)
- 40I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup" dialog box. (P-touch Editor 5.x for Windows)
- 41Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 42My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 43Printing is not possible. (P-touch Editor 5.0 for Mac)
- 44The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)
- 45What are the cleaning sheets for? When do I use them?
- 46How do I create an Address Label using Microsoft Word Add-In and formatting the text? (P-touch Editor 5.x for Windows)
- 47The power button does not light up.
- 48Installing the LPR driver and CUPS wrapper driver (Linux®)
- 49Creating a label with GIMP (Linux®)
- 50I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)