FAQs & Troubleshooting
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153 Results
- 1How to uninstall the printer driver and software
- 2How to identify your Operating System (OS) for Windows or Mac
- 3Where can I download the latest P-touch Editor for Mac?
- 4I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 5I cannot install the printer driver.
- 6My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 7How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 8I cannot save a file downloaded from the Brother support website (For Windows)
- 9When I try to print a label, it comes out blank. (for macOS10.15 or earlier )
- 10How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
- 11I get an error saying "The roll of labels or tape inside the machine does not match the one selected in the application." (P-touch Editor 5.0 for Windows)
- 12How do I save a layout style that I created? (P-touch Editor 5.x for Windows)
- 13How do I print labels with higher quality? (P-touch Editor 5.0 for Mac)
- 14How do I cut at the end of the last label when printing multiple labels? (P-touch Editor 5.0 for Mac)
- 15I cannot select my printer in P-touch Editor. (For macOS 10.13 or later)
- 16The printed bar code image is different from what I see on the P-touch Editor screen. (P-touch Editor 5.x for Windows)
- 17How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 18I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 19How can I make a wide label by using the split printing function (printing a large layout dividedly on multiple labels)? (P-touch Editor 5.x for Windows)
- 20My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 21When I try to use the database function, the error message "Code=800401f9 Msg: Error in the DLL Source: ADODB. Connection Description:" appears. What should I do?
- 22How do I create an Address Label using Microsoft Word Add-In and formatting the text? (P-touch Editor 5.x for Windows)
- 23I want to know how to use P-touch Editor. (P-touch Editor 5.0 for Mac)
- 24The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 25What is "Tree" icon shown in some layout styles for? (P-touch Address Book)
- 26P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 27Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 28I'm using RedHat Enterprise 7.2, Fedora 23. I cannot print to my Brother machine. (Linux®)
- 29Can I set a different media width when using an OpenOffice template? (Linux®)
- 30I'm using a USB 3.0 connection. Although I can print, either the Checks Media function, Printer Setting Tool/P-touch Utility, or the distributed printing function do not work. (Windows Vista / Windows 7 / Windows Server 2008 / 2008 R2)
- 31I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 32How to delete the registry information and files related to the printer driver
- 33How do I open an Excel/Access file with the Database function? (P-touch Editor 5.x for Windows)
- 34How do I create an Address Label? (P-touch Editor 5.0 for Windows)
- 35Uninstalling the printer drivers (Linux®)
- 36How to open the Devices and Printers window
- 37(Video) Small characters or thin lines are printed faintly.
- 38When I try to load data from a CSV file into P-touch Editor for Mac, the characters in the data become garbled.
- 39The print is horizontally compressed and not shaped correctly.
- 40How to make labels using "Small Address Labels" (P-touch Editor 5.0 for Mac)
- 41I cannot access the CUPS Web Interface (http://localhost:631) in Ubuntu. (Linux®)
- 42Some of the print options in OpenOffice do not work. (Linux®)
- 43Can I directly operate my printer from a self-developed application software and print a label?
- 44How do I create a Banner Label using DK-22205 or similar? (P-touch Editor 5.0 for Mac)
- 45How do I create an Address Label? (P-touch Editor 5.x for Windows)
- 46Creating an Address Label using the Add-In function with Microsoft Outlook (P-touch Editor 5.x for Windows)
- 47Error messages do not appear when using the USB connection of my printer.
- 48How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 49Is data created in other applications compatible with P-touch Editor 5.0 for Mac?
- 50What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)