FAQs & Troubleshooting
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208 Results
- 125/06/2025What Android™ mobile application can I use?
- 225/06/2025What iOS mobile application can I use?
- 303/04/2025Can I directly operate my printer from a self-developed application software and print a label?
- 403/04/2025"No barcodes were detected in the document" is displayed on the computer screen when printing a barcode using the Crop Print function.
- 503/04/2025How can I use Crop Print function? (How to print multiple barcodes from a PDF file separately) (For Windows only)
- 624/01/2025A security warning appears when accessing Web Based Management via HTTPS.
- 728/11/2024I cannot install the printer driver or print in Windows 11.
- 819/11/2024How do I connect my printer to the computer via Wi-Fi® using an access point? (Windows 11 24H2)
- 915/10/2024I cannot find my Brother printer in Mopria™ Print Service (MPS) or Brother Print Service Plugin app after updating the app. (Android™)
- 1027/09/2024Where can I find my Brother printer's serial number?
- 1117/09/2024How do I uninstall the printer driver?
- 1219/08/2024Although "Auto Power On" or "Power On When Plugged in" is set to On in the Printer Setting Tool, the printer does not turn on automatically.
- 1319/08/2024How to identify the printer's firmware version
- 1419/08/2024How do I transfer label or slip templates?
- 1504/06/2024Australia Post Label Setup
- 1630/05/2024(Video) I connected multiple printers of the same model to one computer but can only print from one of them.
- 1730/05/2024(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 1830/05/2024(Video) When I print many continuous labels, part of the label data is printed twice.
- 1930/05/2024(Video) How do I create an Address Label? (P-touch Editor 5.x for Windows)
- 2030/05/2024(Video) How do I print vertical text? (P-touch Editor 5.x for Windows)
- 2130/05/2024(Video) How to use the Numbering function (P-touch Editor 5.x for Windows)
- 2230/05/2024(Video) How do I create an Address Label using Microsoft Word Add-In and formatting the text? (P-touch Editor 5.x for Windows)
- 2330/05/2024(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 2430/05/2024(Video) How can I automatically adjust the label length depending on the amount of text? (P-touch Editor 5.x for Windows)
- 2530/05/2024(Video) How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 2630/05/2024(Video) How to use the Add-In function in Microsoft applications (P-touch Editor 5.x for Windows)
- 2730/05/2024(Video) How do I create a label containing a bar code/QR code? (P-touch Editor 5.x for Windows)
- 2829/02/2024(Video) When I print a long label or many labels continuously, printing suddenly stops.
- 2929/02/2024(Video) Small characters or thin lines are printed faintly.
- 3029/02/2024(Video) Printed barcodes cannot be read.
- 3129/02/2024(Video) I get an error saying "The roll of labels or tape inside the machine does not match the one selected in the application."
- 3209/01/2024Wireless setup: Connect your printer to your computer.
- 3318/10/2023I cannot select my printer in P-touch Editor. (For macOS 10.13 or later)
- 3418/10/2023How do I connect the printer to my computer via wired LAN (Ethernet)? (for Mac)
- 3518/10/2023How to open the Devices and Printers window
- 3618/10/2023The Printer Setting Tool is shown in Japanese. What should I do? (For Mac users)
- 3718/10/2023How do I connect the printer to my computer using a USB cable?
- 3818/10/2023How to identify your Operating System (OS) for Windows or Mac
- 3918/10/2023Printing is not possible. (USB connection)
- 4012/06/2023The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 4112/06/2023How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 4212/06/2023How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 4312/06/2023Some parts of the label are not printed. (P-touch Editor 5.x for Windows)
- 4412/06/2023Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)
- 4512/06/2023The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 4612/06/2023Can I enlarge the size of bar code characters? (P-touch Editor 5.x for Windows)
- 4712/06/2023The printed bar code image is different from what I see on the P-touch Editor screen. (P-touch Editor 5.x for Windows)
- 4812/06/2023How can I automatically adjust the label length depending on the amount of text? (P-touch Editor 5.x for Windows)
- 4912/06/2023I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup" dialog box. (P-touch Editor 5.x for Windows)
- 5012/06/2023The printing date/time is not printed. (P-touch Editor 5.x for Windows)