FAQs & Troubleshooting
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192 Results
- 1How do I connect the printer to my mobile device via Bluetooth®?
- 2Where can I download the latest P-touch Editor for Mac?
- 3What is the default User ID and Password for BRAdmin Light or Professional?
- 4How do I transfer label or slip templates?
- 5When printing with AirPrint, the roll size loaded into the printer does not match the size displayed in the paper size selection screen.
- 6I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 7My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 8How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 9How can I connect my printer wirelessly?
- 10How do I install/change the label roll?
- 11How to print a label using AirPrint (For Mac)
- 12Adding a custom media size for continuous tape / roll (Linux®)
- 13How do I clean my printer?
- 14I cannot connect my printer to the wireless network with WPS when using WPA3.
- 15I cannot connect my printer to a Windows 11 computer via USB.
- 16I cannot install the driver on multiple versions of Linux (Ubuntu 16.04 and 18.04, Mint 18.3 and 19) and the message "Job completed, filter error or no driver" is displayed. (Linux®)
- 17What iOS mobile application can I use?
- 18Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 19Although "Auto Power On" or "Power On When Plugged in" is set to On in the Printer Setting Tool, the printer does not turn on automatically.
- 20I cannot connect my printer and print via Bluetooth® on macOS 12.
- 21How do I connect the printer to my computer via Wi-Fi® using an access point?
- 22How can I print wirelessly after installing the printer driver? (for macOS 10.15 or earlier)
- 23Using the Printer Setting Tool (for Mac)
- 24I cannot print and my printer is identified as an unknown device.
- 25Cannot insert data from a database into a barcode. (P-touch Editor 5.2 or later for Mac)
- 26Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 27I cannot print LibreOffice documents in landscape orientation. (Linux®)
- 28Installing the software
- 29How can I make a wide label by using the split printing function (printing a large layout dividedly on multiple labels)? (P-touch Editor 5.x for Windows)
- 30Where can I download Brother iPrint&Label? (iPrint&Label)
- 31How do I uninstall the printer driver?
- 32How do I transfer label templates with P-touch Transfer Express?
- 33How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
- 34How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 35When I try to use the database function, the error message "Code=800401f9 Msg: Error in the DLL Source: ADODB. Connection Description:" appears. What should I do?
- 36How do I connect the printer to my computer using both the Infrastructure mode and the Wireless Direct mode?
- 37(Video) Small characters or thin lines are printed faintly.
- 38How to uninstall P-touch Editor (P-touch Editor 5.x for Windows)
- 39Using the Device Settings (for Windows)
- 40"Setup start error code 2" (also "code 193", "code 216" or "code 267") appears when I try to install the driver. What should I do?
- 41The printed bar code image is different from what I see on the P-touch Editor screen. (P-touch Editor 5.x for Windows)
- 42When I print many continuous labels, part of the label data is printed twice.
- 43How to identify your Operating System (OS) for Windows or Mac
- 44The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)
- 45I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 46How do I connect my computer to the printer using the Wireless Direct mode?
- 47I get an error message while trying to print: "Communication Error Cannot Communicate with the Device". (iPrint&Label)
- 48What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 49The power button does not light up.
- 50What is the maximum printable width?