FAQs & Troubleshooting
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122 Results
- 1I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 2Paper is Jammed in the Back of the Machine
- 3My Brother machine could not be found over the network when I installed drivers on my computer.
- 4I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 5I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 6Condensation
- 7Install the Brother Mobile Connect application (for mobile device)
- 8Enable the Brother machine's network interface.
- 9When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 10What is the default password for my Brother machine?
- 11Wireless setup is requesting a WPS PIN to complete the setup
- 12I cannot print on a wireless (Wi-Fi) network (Windows)
- 13I cannot print on a wireless (Wi-Fi) network (Mac)
- 14Replace the Waste Toner Box
- 15Paper is Jammed in the 2-sided Tray
- 16Paper is Jammed Inside the Machine
- 17Replace the Drum Unit
- 18I cannot print using my Brother machine on a wired network (Windows/macOS)
- 19I cannot save a file downloaded from the Brother support website (For Windows)
- 20Tray 2 Error / Tray 3 Error / Tray 4 Error
- 21Cannot Print ##
- 22Correct the Color Printing
- 23Drum !
- 24Cooling Down
- 25Print the Network Configuration Report
- 26Set up your Brother machine on a wireless network (Windows/macOS)
- 27Adjust color settings by using the custom setting in the printer driver (Windows only)
- 28How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 29Access Web Based Management
- 30Protect your Brother machine against unauthorised access over the network
- 31Delete print jobs from the print queue.
- 32How to identify your Operating System (OS).
- 33No Toner
- 34I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 35What is the default password for my BRAdmin or Web Based Management?
- 36Out of Memory / Print Data Full
- 37Install the optional lower tray
- 38What is the recommended paper?
- 39Add your Brother machine with AirPrint (macOS)
- 40Cannot print after a Windows 10 update (June 2020)
- 41I get a TS error when trying to print on a wireless network.
- 42The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 43Download a file from the "Downloads" section and save it to Windows 8 computer.
- 44The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 45Print the WLAN report
- 46Discover the MAC address of the Brother network card
- 47Change the printer driver settings (Windows)
- 48Toner Error
- 49Cartridge Error
- 50The printer status is Offline or Paused.