FAQs & Troubleshooting
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122 Results
- 1I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 2I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 3Paper is Jammed in the Back of the Machine
- 4I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 5Install the Brother Mobile Connect application (for mobile device)
- 6My Brother machine could not be found over the network when I installed drivers on my computer.
- 7Condensation
- 8Replace the Waste Toner Box
- 9Paper is Jammed Inside the Machine
- 10Enable the Brother machine's network interface.
- 11When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 12I cannot print using my Brother machine on a wired network (Windows/macOS)
- 13I cannot save a file downloaded from the Brother support website (For Windows)
- 14Protect your Brother machine against unauthorised access over the network
- 15Tray 2 Error / Tray 3 Error / Tray 4 Error
- 16Cannot Print ##
- 17Correct the Color Printing
- 18Set up your Brother machine on a wireless network (Windows/macOS)
- 19Add your Brother machine with AirPrint (macOS)
- 20I cannot print on a wireless (Wi-Fi) network (Windows)
- 21I cannot print on a wireless (Wi-Fi) network (Mac)
- 22Access Web Based Management
- 23Adjust color settings by using the custom setting in the printer driver (Windows only)
- 24Cartridge Error
- 25What is the default password for my BRAdmin or Web Based Management?
- 26Storage Full
- 27Toner Low
- 28What is the recommended paper?
- 29Replace the Toner Cartridge
- 30I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 31What is the default password for my Brother machine?
- 32I cannot print full-page photos or images using Email Print.
- 33I cannot install Brother drivers on Debian 10 or later (Linux)
- 34What driver package format is supported by my Linux distribution?
- 35To install the printer driver easily using a tool. (Linux)
- 36How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 37The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 38Control Printer Driver settings (only available for Windows)
- 39Delete print jobs from the print queue.
- 40I cannot find some option in the Printing preferences. (For Windows)
- 41Download a file from the "Downloads" section and save it to Windows 8 computer.
- 42Important points you need to confirm before configuring your Brother machine for a wireless network.
- 43What is the Network Shared printing?
- 44Toner Error
- 45No Toner
- 46Cannot Detect
- 47Missing thin lines in images
- 48Uneven color density across the page
- 49When I run the Firmware update tool, the "Program failed to run" message appears on my PC screen.
- 50Out of Memory / Print Data Full